Michaels — Local services in Valdosta

Both the store and customer service puts you through too much to do a simple return. My advice, keep every receipt and email they send you when you order something online or you will not be able to return your items to the store. The order # doesn't help, they can't look up your purchase on your card, the reference # that customer service gives you won't help. Nothing. Manager Brittney at the Valdosta store wanted all papers that were ever emailed about the order. I had the Order Details in my hand with all my information on it printed off my Michaels account, that wasn't enough for her. I traveled all the way from Moody AFB to have them remove all 12 of my items out the delivery box I brought in, look at my Order Details receipt and then tell me it's not enough information. They want the original email that the Michaels website sent me when I made my purchase online a month ago. I don't have that! I thought the items I ordered would work, found out later that they don't so I'm returning it. Simple! Here is my order #. Michaels customer service gave me a reference number for the return and all of that STILL wasn't enough. They want emails sent to me from a month ago when I ordered the item that night. Weird. No other company does that.

On top of that, their customer service call center is HORRIBLE. It's in a very noisy call center somewhere in India. The language barrier is terrible. I won't be ordering from Michael's...

Called before driving across town to have glass replaced in picture art. The employee gave me an est., his name, how long it would take to replace glass and when it should be ready by. Drove over and spoke with same guy I talked to on the phone, he remeasured the picture and ran the total cost. Told him I would be back on Friday to pick it up. He told me no, I would have to pay the full amount in advance. I suggested how about I pay 20% of cost now, and pay the rest when I come back to pick up my art work. Said no, that is not how we do it here, I just do what the boss tells me. It would have been nice if he had told me I had to pay for the total cost of the work before any work is started. Put them back in the car and I was able to find someone else in the area that would do the work without payment first. The gentleman was able to conduct himself in a much friendlier manner and was pleasant to speak with. Just goes to show... your attitude can make all the difference between having a...

Michael's is like Hobby Lobby Jr. as far as what the store has available. Since it's almost Christmas they have a door buster sale that's pretty awesome, offering a 30% or 50% on many items. Did some Christmas shopping and scored pretty good on the amount and quality of items purchased. Staff seemed nice enough, maybe under staffed for the season and maybe underpaid as well. There were only 2 employees present and the enthusiasm for customer service seemed as though it was waning. Not disrespectful at all but also not happy either. Maybe overworked? Probably a management issue. I returned 2 cars from the parking lot; one from when I arrived and the one I used to cart my purchased back to my vehicle. Neither return was acknowledged, nor was I greeted or asked if I needed assistance. Again, not rude or disregarded just not enough people there for this time of year! I would definitely go back but I wouldn't expect the warmth you would typically receive at Chic-Fil-A or the assistance you would...