Amanzi Hotel, an Ascend Collection Hotel — Hotel in Ventura

We have stayed here two other times. We had a bottom level room that was clean, and it was quiet. The staff is always welcoming. This time I asked for a top level each of the two times I called and I was told it would be requested. We checked in and were told there were no rooms on the third floor. This is suspicious because it isn’t graduation, there is no festival or holiday reasons for a full house. When we opened the door to our room, we noticed the freeway noise was very loud so I shut the shade thinking it would hold the noise outside and we went to dinner. We returned, took showers, and realized the freeway noise seemed worse than before. We tried pillows over our heads, put a golf Chanel on TV to mask the car/truck sound, and I called the desk to ask for ear plugs of which we were told, “sorry, we don’t have any”. We tried to sleep. Then the noise began upstairs. Sounded like someone jumping off the bed. They would also march back and forth with heavy feet. There was talking I could hear, someone in heels walked a few steps, some heavy object then fell on the floor. At midnight I knew I wasn’t going to be able to sleep. About the time I was dozing, the thump from upstairs would happen. At 3 am I wrote a review and some time after that I finally fell asleep, because I could hear the “people” close the door as if their party was over. Finally, I woke at 9:30 a.m. we had to be at a birthday by 12:45, but we knew we couldn’t sleep another night in this room. Oh, did I say “sleep”. My husband called the desk for a different room and one on the inside of the hall, not the traffic side. There wasn’t one available. We said we were being forced to drive home after our party today and the clerk said he would comp us for the second night. Good choice, but it ruined our special weekend and forced us to not stay our second day. My opinion is that the third floor is permanent use for other income. No reason the third floor would have been off limits. We won’t be staying again. VRBO or B&B only from now on. We had to pack, dress for our party, and fortunately the kitchen fella let us have a bowl of cereal we asked for even though he was...

The staff were amazing - professional and friendly - and that was so great! However, we were very confused by the scaffolding covering the ENTIRE exterior, blocking the views of the ocean and most all else.

I had called to book 2 rooms I asked about any recent storm damage and was told there was none, but it wasn't mentioned that there would be very loud construction going on that would make it impossible to sleep past 7am. We booked the hotel because we had traveled from SF to Ventura for a funeral and having driven 6+ hours to get there we needed some rest before the ceremony and family gathering.

When I checked in I asked about the scaffolding and was told, "The workers don't work on the weekends." That was good to hear, but at 730am on Saturday I was woken up by several men yelling under my 2nd floor window and peeked out to see workers on and around the scaffolding! I called the desk and was told they weren't "working" and they just needed to "get something down" from the scaffolding and shouldn't be long. ??

By 800 am Saturday morning they were using power saws, drills, and had started hammering the hotel walls. This was nonstop. No rest was happening for my elderly mother or myself. I called back down to see when they'd be done and then was told they were, "Fixing an emergency that couldn't wait until Monday." Very different answer than the first 2 answers I was given.

By 1130 am they were still hammering/sawing/drilling/yelling and I was so agitated that we did not book an additional night. When I brought up my concerns to the front desk I was given a $40 credit on a $400 bill. That didn't seem right. We paid for 2 rooms in which we were unable to sleep comfortably in and our experience wasn't a good one. We did like that staff, but we probably wouldn't stay there again. We had thought about the Crowne but Amanzi looked nice in the photos and everyone had left great reviews.

I think the hotel is probably fine but the staff should inform guests of the scaffolding, the construction noise and the intrusion of having strange men on the scaffolding at window height - you can't open your shades or they'll...

The property is nice. The room was clean and spacious and well equipped. The hall was very clean tile, not carpet (a positive). The breakfast was very good with lots of options and the fruit was fresh. The breakfast staff was wonderful. The maid, laundry, and maintenance people were friendly. The front desk staff was generally not welcoming. My only complaint except the one below was about them.

My main complaint: I accidentally left my CPAP machine just outside the lobby front door as I was loading my car (the first parking space next to the lobby entrance). This is a medically necessary breathing machine for sleeping. It was in a dark gray briefcase-size case. While I was loading my car there was a friendly maintenance man power-washing the ground outside of the lobby front door. He kindly offered to help load my car but I did it myself, leaving the CPAP machine on the ground right next to the entrance. I drove away without it. That evening I noticed I did not have the CPAP and called the hotel. They had it at the front desk. I drove back the next day to get it. This was an 8 hour roundtrip drive.

I asked why had no one contacted me about it. There is a personalized large metal identifier tag on the CPAP case which says "Medical Equipment" on one side and which has has my details (name, email, etc.) engraved on the other side. When I checked out at 11:30 am I was the only person in the lobby. I gave my room card the desk attendant before exiting. Likely the maintenance guy saw the left-behind CPAP case and took it inside the front desk.

The front desk was not busy. The CPAP is clearly marked "Medical Equipment" with my name. No one ever contacted me. If someone had called I could have turned around and come back to pick it up before I was 4 hours away. It would have saved me a lost day driving up and back the next day across all the Los Angeles traffic. No one on duty between 11:30 am and 10:30 pm that day and evening had the common sense to call me. Martha Waters, room...