Mattress Firm Ygnacio Valley Road — Hotel in Walnut Creek

The manager Keo cares about selling you without listening your needs and when you try to return she tries to make sure you exchange instead so you are stuck with the item you exchanged. I bout an adjustable bed and purple mattress back in November for my own birthday. Both not good at all for us. Very expensive both but I thought she was advising me correctly. Unfortunately, they were not at all what I was looking for. Looking around in the store I found beds and mattress that could be a better option and she agreed with us but emi asked why she didn’t present those options to us before and said that because her other employee was helping me but she was right next to her checking on her but she didn’t say anything. At the same time she was reinforcing her employee advice. Of course, they were more expensive options that the other ones. Anyway, I returned the purple mattress but I got stuck with an adjustable base that feel like a hospital one. Every time I raise the back we end up at the bottom of the bed. They have other styles that do not do that and are cheaper. Also when we got the split purple mattress because of her recommendations ( of course you spend more that way) she said there won’t be any gap between mattresses. There is a big gap that you may fall in! When I told her she said, yeah I know! What???😱 Try them in the store and buy online! Better service. If you buy in the store you are stuck with them. The company won’t do anything to help because they...

My wife and I were in the market for a new mattress, so I just do happened to enter “Mattress Firm” into my Google Maps. To my surprise there was one very close to my location in The Orchards in Walnut Creek. I thought the only Mattress Firm locations were in the downtown area of Walnut Creek. My wife and I went to the location at The Orchards and we were greeted by the sales manager, Craig.

Our experience with Craig was phenomenal. On top of being a genuinely friendly and knowledgeable, he allowed my wife and I to try the mattresses at our own pace and gave us space to form our own conclusions about each mattress. At no point during our visit did Craig try to steer our decision to up-sell us a product. He provided us real world experiences regarding the mattresses and provided insight into which products we liked.

Once we decided on the mattress and adjustable base, Craig did everything he could possibly do to give us the best price possible on everything including the sheets and mattress protector.

In summary, I highly recommend going to Craig at the Mattress Firm at The Orchards in Walnut Creek for anything you may need for your bed. You will be treated with the utmost respect and best customer service in the...

Updating my review 8/20/22: I went into to check out a second bed for our guest room. Jessica was the sales person who greeted me. She asked me some questions about what I was looking for. Showed me some beds in the price range I was looking for. She gave me great advice on the bed selection. I chose another Sleepys bed. It was on a sale for an excellent price. She suggested a box spring and bed frame, both were on sale. We then went through the order and delivery process. It was super easy. I was able to get my bed delivered in time for our guest to arrive this weekend. The delivery system called us the night before, then they texted me when they were nearing our house. I really appreciated that they came to our house in the time the said they would arrive. The delivery team was great as well.

1st Review from last year. Craig our sales consultant was super nice, knowledgeable, and professional. It was an easy process to compare beds safely within COVID protocols. We ordered, they made the payment process simple and set a time for delivery. They have some good sales going on right now.

We highly, highly recommend Mattress Firm on Ygnacio Valley Road. Two...