This is the worst hotel I have EVER stayed in and would NEVER recommend. Date of visit 4/9/2022. My fiancé and I stayed there because we were out of town for work and couldn’t drive all the way home.
My fiancé got there at 1240am. Night clerk was very nice and gave him a room that I wanted to reserve on my business card but they couldn’t do it over the phone. He gave them his personal card with the understanding I would come down in the morning with the business card because I wasn’t gonna get there till 3am.
He went to the room and found that the bed was turned down as if someone had slept in it, towels were on the floor, and the trash was full. It had clearly not been cleaned between guests. The clerk apologized and got new sheets, towels and cleaned up as best he could. By this time, my fiancé was too tired to do anything else as he had to leave again at 5am for work.
At 855am the next day, I went to the front desk to pay. The clerk said the GM had already been in at 830 and ran the personal card in spite of the note that was left saying I would pay in the morning. I asked for the GM. I was told that he was not there. I suspected that he was as a man came in and went behind the desk.
I left my number, but never received a call. I called a few days later and the GM basically blamed me for not calling sooner and telling me there was nothing he could do now.
This place had burn holes in the blankets, it was dirty, and stinky. Disgusting!! I have pictures. Only good thing was the night time clerk who apologized profusely. I will report to Choice Hotels...
Read moreI don't even know where to start... my boyfriend and I were passing through on a roadtrip to see family, and just needed a place to sleep and shower. The room was dirty- had bugs and burn holes in the comforter (assuming by cigarettes). Our check-in with reception took longer than most, asked to repeat our personal info (address, email, etc) several times, and to see my boyfriend's driver's license more than once. The next day, ironically, he was called by people claiming they were from the IRS and that he had warrants out for his arrest. These people knew his personal info (the address, email, etc that he provided the night before at check-in), and were asking for his banking info. He immediately called Social Security and his banks to put out fraud alerts. I had a hard time with the WiFi when he got to the room, and it was not clear which was the correct one. When I logged on and was not asked for a password, I found that weird. I went to call the front desk for clarification, and the phone in the room did not work. I received an email two days after the stay from the same people my boyfriend got the call from. It was a 1-800 number, and the name given to us by both the phone call and email was Gale Stone. We then spent the first part of our vacation making all types of calls from the mess this hotel caused us. We know that the fraud calls and emails were from staying at this hotel due to all the issues we had there, and the specific information the fraud caller had was everything we had given at the hotel. We would highly recommend to all travelers NOT...
Read moreI was traveling for a weekend job and chose this hotel as it was part of the Choice Hotel network and close to my job site. When I arrived, i was told by the front desk that I had 2 reservations. I did not make two and only had email confirmation of one. They said I'd have to contact Choice Hotels to have them cancel the 2nd reservation or else I would be charged for the room. I spent 45 minutes that first evening on the phone with Choice Hotels who informed me they only showed the 1 reservation that I was using.||The next morning I went to work and returned for the day at approximately 2pm. When I got to my room, a construction crew was gathered around my door and the room next to me...they had to untie their orange tape from my door handle for me to go inside. Once inside, they began running a jackhammer. I went out for food a little later and returned to find the sidewalk in front of my room completely gone. ||Now, mind you, there were plenty of rooms in this hotel that appeared empty. ||The jackhammer continued non-stop until 7pm that night (Sat).||I don't know why they would put people in rooms adjacent to construction of that nature, but I found it to be poor form.||Oh, and while it was raining, they made me move my truck from in front of my room so they could do something with their construction equipment. I then had to park halfway down the hotel and walk to my room in the rain both that evening and the next morning...
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