Hampton Inn Columbus/Dublin — Hotel in Washington Township

CONSUMER WARNING!!!

I checked into this hotel on Saturday April 7, 2018 for a one night stay for my daughters college golf tournament. Upon entry into the room there was a strong smell of some sort of spray. I made mention to my daughter how strong it was and that the cleaning staff obviously sprayed the room excessively. We had plans for dinner and knowing we were sleeping in the room for one night only to checkout early on Sunday morning for the golf tournament I simply said we will deal with it for the night as I am typically not a complainer. We arrived back to the room after the evening spent with the golf team at dinner. We woke in the morning and left the room by 8:20. After reviewing my account on Monday April 9, 2018, I was shocked to find an additional charge from the hotel in the amount of $268.75. I immediately called and spoke to Tammy (assistant manager) who explained that the charges were the result of the necessary cleaning and closing of the room due to me smoking in the room. Of course I was shocked and offended by being falsely accused of smoking. No one in our room smoked (we are non smokers) at any time during the 7-8 hours we were in the room. Tammy told me that the staff saw no evidence of smoking (ashes, butts, cigarette packaging, etc.) but there was a strong smell of smoke. After adamantly denying these accusations I was asked to call and speak with the general manager the next morning. I called back on Tuesday morning, April 10, 2018, only to receive the same explanation and treatment from Jessica (general manager). Even after acknowledging they had no evidence in the room other than the odor, both managers continued to argue that we smoked in our room. I explained to Jessica that I would be writing reviews and getting the word out about this incident and she tried to intimidate me by saying that if I did that I would be going against Hilton honors program and would no longer receive those benefits or be able to utilize any friends/family benefits. I then asked who else I could talk to and Jessica gave me the 1-800-HILTONS number but also stated that I could call them if I want but they would just send me right back to her. I called the customer care line and spoke with Monica and she noted my complaint and stated that she would send my complaint to the hotel management (Jessica) to try to resolve the issue. She also stated that I should call Jessica back and ask for the owner or property management in charge of that specific hotel. I made a return phone call and spoke with Tammy (assistant manager) and asked for that information. I was told by Tammy that the Hampton Inn Dublin is owned by Hilton Worldwide in Memphis, Tennessee and I would have to google if I need the number. I made a return call to the 1-800-HILTONS number to ask what I could do as this hotel management was not willing to give me contact information for the owner/property management. After being put on hold for a period of time I was told that I was talking to the customer care for that hotel since they are owned by Hilton Worldwide and the only thing I can do is to dispute the charges to my account which I intend to do. Seems like a total scam to be able to randomly accuse people of smoking and charge accounts with no prior notification, solid evidence or proof of the accusations and ultimately leaving the customer with no recourse. I will gladly give up any benefits of being a Hilton honors member or utilizing friends/family benefits to write this review and warn others of this...

I stayed in the Hampton Inn Columbus/Dublin in September 2025 with my wife and 2 young children. I made the assumption that the hotel would provide a pack-n-play or crib; they do not so please note that if you plan to stay here.||When our keys were made the man who helped us wrote the wrong room number ln the card holder. When we went to the room written it obviously didn't work. I went back to get the keys "fixed" and had to wait 10-15 minutes to be helped. A radio was left on the front desk but when I used it I didn't get a response until I had tried multiple times. The mix up was fixed and we were able to get into our room.||Our room was a good size and was very comfortable. However, when using the room we discovered a used coffee pod in the coffee machine. A piece of artwork on the wall had become partially detached. It didn't effect our stay but may be a sign of the quality of the hotel. Finally, the TV in our room would not turn on. I had wanted to watch the end of a baseball game but other than that it wasn't a big deal.||Breakfast the next morning was a fiasco. I went through the buffet with my oldest and got him some food only to find out that they had no forks or knives. The person working at the buffet said that her manager was aware but she couldn't do anything. I was tempted to go to Walmart and buy a large pack to share with the guests but ultimately I did not want to leave my family. Fortunately another guest had some in their room and they shared with us and others. After my wife and younger son went through I went to get my food to find only eggs available in the hot section as well as the waffle mix empty. I went back to the table to eat the eggs and wait for the other items to be filled only to find that the eggs were amongst the worst I have ever had. I stopped after one bite and went back and got two bagels given up on anything else. ||Given the frustration with breakfast (lack of utensils and food options) we overheard other guests talking about issues with their rooms. They ranged from toilet problems of various types to AC not working. Our TV and coffee issues seemed to be a blessing in comparison.||Most of the issues on their own would have just caused us to shrug them off and assume we caught them on a bad day. All of them stacked up along with the issues we overheard from others lead me to believe that this hotel has many systemic issues.||I will never stay at this hotel again and I do not recommend anyone else...

We booked this room for its breakfast and heated outdoor pool. They ran out of breakfast before 8 am. room wasn’t clean, pool wasn’t heated.|This is a nice enough hotel. Unfortunately, it’s poorly managed. We received a notification our room was ready early around noon. Which was nice, but we didn’t actually get there til after 5.|Went straight to the room with our digital key, the door wasn’t even closed/latched which was weird. Pushed it open and the room was half cleaned. The beds had piles of pillows on them in no pillow cases.|We hauled all our stuff back down to the lobby. The stone cold desk clerk said ok, we will put you in another room. No smile, no apology, just seemed I inconvenienced her and she wanted to get back to chatting with her coworker.|A simple apology goes a long way in customer service.|We got another room. Fine. It was clean enough. There was hair under the sink in the bathroom that wasn’t ours. Other than that, it seemed ok. |We went down to the pool that is supposedly heated. It was so cold! We swim in a lake near our house and it was drastically colder than the lake. I don’t know how even sitting in the sun the pool was so cold. We didn’t get to swim. |Around 9 or 10 pm, I asked the front desk what time is breakfast tomorrow. She said 6-10 am. Again I was apparently bothering her. |I went down to breakfast at 8:30. I hear other families complaining how they were out of stuff already. I thought they just had to make more. So I asked. The kitchen person said no more bacon, no more eggs, no fruit, it’s all done. She said it was actually gone by 6:30.|I went to the front desk. “Our shipment doesn’t come til later so we are shutting down breakfast”. I said but I was told it’s from 6-10, she said well we are shutting it down. Once again, zero apology or courtesy.|They had a huge bag of fruit loops not in a container, and people were dumping of shoveling straight from the bag. It was gross.|I could see strawberries in the kitchen, they just weren’t putting them out. No fruit. No milk, the juices were all empty. |This could be a nice place, but the staff is ruining it. If you stay here, don’t expect quality or for the staff to take pride in their jobs. |The first time I saw staff smiling, was when they shut down breakfast by putting caution table all around and they were all laughing, walking around chatting, eating what leftover food they’re...