Sleep Number — Hotel in Washington

The store rep was awesome! We ordered the bed and had it delivered. It is a glorified air mattress. BEWARE you CANNOT return the base. Our base was over $4k (you can buy a comparable base on amazon for under $1k). There is a $250 set up fee. The big sales pitch is that you can try it out for 100 days and return your bed at any point. We had ours for 36 days. We are not able to return the base and there is a $250 fee charged for picking up the mattress. Needless to say we will have paid $500 in set up and removal fees and now have a $4k sleep number base. haha... I spoke with customer service and they offered me free bedding, free mattress toppers, cash back etc etc. if we kept the mattress. The experience was embarrassing. Make sure you love the air mattress feel (meaning the air mattress you slept on when you went camping last) before...

I bought a sleep number about three years ago and have had problems since it was delivered and set up for $250.00 fee, it took them about 40 minutes and they were gone without a thanks or good luck or anything. My bed has leaked air since it was installed, they have sent me replacement parts however they have not solved the problem and it is a major problem putting these parts in, the bed has to be taken apart. A few days ago the remote stopped working, I replaced the battery and still nothing. Now I have a bed mostly very soft, I called corporate and a recording said it is about an hour on hold. I then called the store and got a recording stating they were busy with customers, DO NOT EXPECT ANY QUALITY CUSTOMER SERVICE AFTER...

Our purchase didn’t go well. We thought we found a bed that would work for us, but the rep was misleading. Both my hubby and I felt very confident and clear that the first 100 days you can return it and get all of your money back, but then after that, you can return it prorated for their 15 year warranty.

30 days in, I called to return it and they gave us a topper to try for free: that seem to help and so a couple months went by and we’re noticing a pattern that my husband is still not sleeping well on the bed.

We tried to do a “real return” this time, and they won’t return it because there is no defect. $3000 for a bed...