Comfort Inn Saint George North — Hotel in Saint George

The staff here are so confused and need to get on the same page. 4/7/18 we called the front desk to ensure our rooms would be cleaned while we were out at my brother's wedding for the next few hours. We were assured it would be. However, when we returned, the room had not been cleaned. The front desk said they didn't know what had happened, but would send someone up to clean while we were in there. Weird.

The worst incident was being blatantly lied to, causing increased medical pain. I'm considering contacting a disability discrimination lawyer. What with all the wedding festivities, we must plan everything out meticulously. 4/6 I call down to the front desk to ask what the pool hours were. He said the pool was closed. I asked him again what the pool hours were. He said he would check. When he returned, I was informed it closed at 11 and we could get back in at 9 am. I confirmed the pool hours were 9 am to 11 pm with him and then planned accordingly. As soon as we returned from the reception the next day, it was almost 10:00 pm. I needed to get my back in a pool, as this is the only place I can really move around and loosen it up. We (my younger cousins and I) were also planning on swimming for about an hour, as this was the last time we would see each other for quite some time (years). Everyone was patient with me (handicapped) as I slowly made my way up to the 4th floor. We changed into our suits and went down to the pool just after 10. The key didn't open the door to the pool. We went to the front desk to inquire why and were told they could no longer let people in the pool after 10, as they were getting in trouble for doing it before. When I asked why I had been told otherwise or why a mere few minutes mattered, the girl didn't have an answer for me. I asked if she might know the gentleman's name from the previous night. She said yes. ...I asked if I could have it and she said no, she didn't want him to get in trouble. I immediately sensed a change in her attitude and I replied I was sure the manager could figure out who it was that lied to me since she would not assist me in any way. They ruined what little time I had left with my cousins with this lie and the girl working the desk on 4/7 refused to make it right or even treat us with respect once she found out I wanted the lying young man's name. All this over a few minutes. The minutes I took hobbling to my 4th floor room with my cane. I haven't even gotten to see my little brothers for so long and was so excited to swim with them (I can actually MOVE in a pool and needed that exercise for my arachnoiditis). We left unhappy with the way the situation was handled. Their guests are definitely not put first and the staff lacks basic communication skills. And now my back is killing me. It's going to be a hell of a drive back to Salt Lake and an even worse flight back to DC now. If only I had been able to loosen my back up in that pool. If I had originally been told they closed at 10, I would have left the reception a bit earlier so I could have get my back well. So let me get this straight. if I hadn't had my handicap, I would have made it to the pool by 10 and our plan would have gone according to schedule. Why aren't they putting handicapped people on the...

The place is Filthy. The Door to the room is supposed to be “White” it’s smeared with dirt and grime just like the door to the “Filthy” bathroom in the room. A sign says all areas are sanitized for convenience for all areas that get touched. A Door is an Area that NEEDS TO BE CLEANED! The Door to our room also couldn't open correctly. You use the Key Card and "Sometimes it opens, most time it doesn't." As well as loose handle that shouldn’t be that way. The door to the room is hard to open it gets stuck, I asked 2 housekeepers for help the next morning. They tried and said maybe pull up on the handle while jamming your body to open the door. They agreed the locks don't work well but keep trying. So, I got angry and went to the Front Desk. Before I got there, I saw the "maintenance man" and he tried it..then sometimes the door opened but you also had to run into the door to unstick it? He said, just do that....I said, NO, Unacceptable! I went to the Front Desk and a Lady and looks like male Owner was there and said what's the problem. I told them, I'm not asking for much, just a Door that works with the key card, maybe the batteries need to be replaced, I'm not the maintenance person, they need to FIX IT NOW because I was staying 3 Nights!!! ||When I came back that evening, the door "Magically" got fixed and both the key card and door were able to open like a Normal Hotel! The handle was also “Magically” tightened so you can open the door. Why did I have to jump through hoops with 5 Different People and raise my voice to get the simplest thing like your door being able to get in and out. If there was a fire, and people were stuck, there would be a lawsuit. Both the Maintenance guy and two Cleaning Ladies said most doors were like that. UNACCEPTABLE!!!! The Fire Marshall and Choice Hotels International need to be contacted.||On another note, in a two bedroom, my bed ONLY had springs, it was beyond worn out but didn’t want to try telling someone when they obviously go into all the rooms and know. I had 3 Nights of a Horrible Sleep, my body ached from the subpar Motel 6 Roadside hotel fiasco!||The Floors have “MANY” stains too that the housekeeper, manager and owner all know because this Hotel is ran by “Slum Lord” mentality. ||The only saving grace was the wonderful hot Breakfast that was served daily. The lady running that portion kept everything tidy and fully stocked. Thank You!||||** Update: 9/5/25, Was in contact with Grace Hunt and she wanted to give 500 Reward Points = $500 she said Graciously! The truth is the Choice Hotels Rewards Program is 10 Points for every $1, so that would be $50. Nice to know you are lied to even to make themselves feel better!...

The place is Filthy. The Door to the room is supposed to be “White” it’s smeared with dirt and grime just like the door to the “Filthy” bathroom in the room. A sign says all areas are sanitized for convenience for all areas that get touched. A Door is an Area that NEEDS TO BE CLEANED! The Door to our room also couldn't open correctly. You use the Key Card and "Sometimes it opens, most time it doesn't." As well as loose handle that shouldn’t be that way. The door to the room is hard to open it gets stuck, I asked 2 housekeepers for help the next morning. They tried and said maybe pull up on the handle while jamming your body to open the door. They agreed the locks don't work well but keep trying. So, I got angry and went to the Front Desk. Before I got there, I saw the "maintenance man" and he tried it..then sometimes the door opened but you also had to run into the door to unstick it? He said, just do that....I said, NO, Unacceptable! I went to the Front Desk and a Lady and looks like male Owner was there and said what's the problem. I told them, I'm not asking for much, just a Door that works with the key card, maybe the batteries need to be replaced, I'm not the maintenance person, they need to FIX IT NOW because I was staying 3 Nights!!! When I came back that evening, the door "Magically" got fixed and both the key card and door were able to open like a Normal Hotel! The handle was also “Magically” tightened so you can open the door. Why did I have to jump through hoops with 5 Different People and raise my voice to get the simplest thing like your door being able to get in and out. If there was a fire, and people were stuck, there would be a lawsuit. Both the Maintenance guy and two Cleaning Ladies said most doors were like that. UNACCEPTABLE!!!! The Fire Marshall and Choice Hotels International need to be contacted. On another note, in a two bedroom, my bed ONLY had springs, it was beyond worn out but didn’t want to try telling someone when they obviously go into all the rooms and know. I had 3 Nights of a Horrible Sleep, my body ached from the subpar Motel 6 Roadside hotel fiasco! The Floors have “MANY” stains too that the housekeeper, manager and owner all know because this Hotel is ran by “Slum Lord” mentality. The only saving grace was the wonderful hot Breakfast that was served daily. The lady running that portion kept everything tidy and fully stocked. Thank You!

** Update: 9/5/25, Was in contact with Grace Hunt and she wanted to give 500 Reward Points = $500 she said Graciously! The truth is the Choice Hotels Rewards Program is 10 Points for every $1, so that would be $50. Nice to know you are lied to even to make themselves feel better!...