Best Buy — Local services in Washington

On December 22, 2016 the manager working that night was abruptly rude with a comment that embarrassed me in front of other employees. Because I was there five minutes after closing, he told me that I should have come here earlier. Not wanting to argue, I simply wanted to state that I made a list and did come here one hour earlier, but in fortunately was not able to find the items in time because of the lack of customer service. I had come in One hour before the store closed on purpose to make sure that I can quickly get in and get out. It turned into a headache! A list I had printed out, was ready to just pick the items off the shelves. Problem was, there were no employees that wanted to surround me or help me. They all kind of snoop down in their chairs and act as if they are busy. What really bothers me is when the employees are staring down at their own individual smart phones. There are several employees that should be reviewed by the manager, meaning their personal hygiene and grooming were inappropriate for that type of setting. It was somewhat disturbing to me including The body odor, long hair, tattoos, unkept facial hair, and untucked shirts. I would just imagine that Best Buy is an upper level professional electronic store where you could go in, feel well treated by , And overall have a good experience from the way the employees look, how they communicate with you, and how they assist you. Because I was left to find all the items on the list it took me a long time until the store closed. It wasn't as if I was browsing for an hour. Five minutes before the store closed, a very incredibly nice gentleman likely in his 40s, helped me despite the rude bickering comments I could hear in the background. It amazes me how customers are treated so badly everywhere they go these days. The people that checked me out or the people that have always helped me in the past have always done it grudgingly or feeling they had no choice to. There was no interaction and no emotion, they are as if they are robots or moving items that roam mindlessly around the store, very similar to most Walmarts and the employees who work there. I can commend two employees there that I know who have helped me me. As an elite member spending at least $20,000 a month at the store, they all knew me, and I am incredibly nice and patient. But it says if when I walk in they all dark away from me and it felt like the store was completely empty. What really set me off was the manager of the store. I happen to be in the store at the time they closed the doors with a basket full of items. There were at least $1500 worth of merchandise just in that basket. He told me that I need to leave so his employees can go home. The other employees listening said no "you're fine,you're fine." I told him that I will just come back another time but I eventually checked out because they eventually pushed me to purchase. I left and sat in my car to count and go over the items that were purchased. As the employees were locking up the doors they were chattering. I couldn't hear them so I roll down my window a half an inch. They were complaining to each other about how my transaction included so many items and how I am always here buying merchandise. It was almost as if it was a direct insult that I was actually purchasing merchandise. Doesn't it all eventually go towards their paychecks? It affects the company especially the region as a whole. Just read some of the other comments about the experiences other people have had as well. . I am not trying to write a negative bias review because of my emotions, but I am writing this because what I went through this evening Was happening Way too often. I wish we weren't treated as annoyances or problems. I know some customers can be hard, but overall , The majority of the employees should have a positive and upbeat attitude towards helping people at Best Buy. Otherwise, why are they there? And what good are they doing to anyone...

I’ve had ongoing concerns with Best Buy’s customer service, and my latest visit was the final straw.

On a previous trip, I witnessed a respectful employee being publicly yelled at by their manager over what seemed like a very minor issue. It was extremely uncomfortable and unprofessional. I later learned this kind of treatment is reportedly normal for employees at this location, which is unacceptable.

Despite that, I recently returned to shop for a gaming laptop. When we arrived, the store was almost empty, yet not a single employee offered help. I was in the computer section for a good 20 minutes, browsing monitors, towers, and accessories, and no one approached us the entire time.

Eventually, a female employee walked by while restocking items and, almost as an afterthought, asked if we needed help. It felt more like she was trying to get away than assist.

I told her I was looking for a laptop. She asked if I preferred Intel (yes), and then what my budget was. I said around $1300, and before I could clarify that my range extended up to $2000, she cut me off and flatly said that would be “nearly impossible.” She made a strange and incorrect comment about 34 GB of RAM being hard to find, which doesn’t even exist as a standard spec, showing she didn’t really know the products well.

She briefly mentioned one Lenovo (which she didn’t show) and pulled up one MSI, but didn’t explain anything about them. No questions about what I needed, what I planned to use it for — nothing.

Then, without me asking, she immediately launched into financing options and heavily implied that financing would be the only way I’d be able to afford a laptop. That wasn’t just unhelpful, it was downright insulting. She didn’t know me, didn’t ask for context, and assumed I couldn’t afford what I had clearly said I was ready to buy.

She didn’t ask if I was interested in anything else, or even if we had more questions. If she had bothered to engage even a little, she would have realized I was prepared to make a large purchase. Not just a laptop, but also monitors, a computer tower, and accessories, easily totaling $5,000 or more. But because of the dismissive, presumptive service, she lost the entire sale.

What sealed the experience was what happened next: she walked back to the front counter and sat on her phone, clearly showing she had no real intention to help me in the first place. For anyone visiting Best Buy, be cautious of that girl — I believe her name started with an A.

Between the lack of support despite an empty store, the poor treatment of their own staff, and customer service that borders on rude and demeaning, I honestly can’t recommend shopping at this Best Buy anymore. It’s clear that respect for both customers and employees is not part of the...

One star for computer knowledge. And another for social skills.

Avoid BestBuys in general. This one is no exception. I took my gaming pc in due to a failed SSD to see if there was anything they could do for me. They said opting for their $180 membership would be the cheapest route long-term and while I don't think Kash had any malicious intent, his team certainly did not do their best in this particular situation.

I left it in their care for 3 days and the first thing I want to outline is that when their membership mentions "24/7" tech help. It means that BestBuy hires a third party overseas call center to assist in meager trouble-shooting. Rest assured while your item is in their care, you will have the opportunity to speak with the team but the moment it leaves the facility, you're doomed with call-centers where english is not the first language. So if you're like me and you drive an hour or more to your nearest bestbuy... You're screwed and have to visit the location for any real interaction.

Secondly. I requested an external HD from Kyle/Parker so they could back my computer up before running THEIR programs through my stuff. They complied with the request verbally and charged me for it in person but they did NOT back anything up. They didn't even deign to open the packaging. They sold me an external HD but didn't even attempt to load anything onto it.

Thirdly. After paying almost $500 and returning from my 2+ hour trip. I discover they wiped my drives. Photos, thousands of hours worth of coding, games... Everything. Kyle/Parker mentioned he saw a singular picture and assumed everything was okay. But that's not the case.

Lastly. If anything you are buying is found on amazon and sold/shipped by amazon, they will price match the item. PRICE MATCH everything, guys. Cause they attempted to upsell everything. I plan to refund my "Total Rewards Membership" cause its a scam, lol.

I don't regret my experience. I learned a lot that BestBuy and it's team, regardless of their social skills, do not have integrity and I encourage anyone of you to reach out to me via information on my account. I enjoyed talking to you guys (Kash, Kyle, Alex, etc) but at the end of the day, you all are pretty spineless. You know...