Cupbop - Korean BBQ in a Cup — Restaurant in Washington

I ordered online for the first time as I was traveling. I ordered the chicken, I didn't realize there were two different types, my bad. However, that is not what made me upset. I went in, and I was very kind about it, I work in a fast food restaurant so I don't wish for anyone to be yelled at, and told them my order was made wrong. The chicken tasted like beef so I was under the impression it was beef. No, I just ordered beef tasting chicken. My bad, wish the website had pictures but okay. She showed me both chicken types, didn't even tell me the name but that was my fault so I apologized and this worker scoffed and went "Well that sucks, maybe you will get it next time". Excuse me? I had half the mind to ask for a manager. She was the most snobby person I have met at this establishment. Especially for a middle aged women. Completely unacceptable. So not only was I completely disrespected, I had a cupbop chicken bowl that wasn't any good. On top of all that, they mixed up the saucing on the two different bowls, a kids and a regular. The kids bowl got the lever 5 and I got the level 2. Nobody was happy and I am thoroughly disappointed in this establishment. I have had their food before but I will not be back. They can keep their attitude to themselves.

Exact date: Friday, October 11th. Order was picked up around 1140. I had to leave and drive back, with a trailer, and was back around 12. The women was a brownish, black haired women, thin and white, and around 5'2.

To future customers, I would ask for another person to serve you, if not just leave. I have never felt so disappointed in a...

Live and learn right? First time trying this restaurant, first lesson - order in store not online. Everything in our order was wrong, our second mistake - not checking our order when we picked it up. Ordered the k dog, half cheese half sausage. It was all cheese. Was missing 6 pieces of our mandoo. And one of the bowls was missing. I ordered the rock bop, it was just boiled chicken no sauce to it. My sister got the b bop, didn't seem to have any sauce or flavor either. The service was fast they were really quick in putting together the bowl and the rest of the mandoo. Of course we didn't know about the k dog until later. I LOVE that you get to choose how much sauce, and if you want it on the side or on the dish. And how much spice you get. Wish they had that spice level online so we knew what level to get. All in all not too impressed with first impression, still considering going back to give it another try now that we know a bit more on what to expect. You get a lot of food, none of us could finish. I got 3 meals out of the bowl. Very filling, which tells you how good and healthy the food is. Yes I would suggest giving them a try. I'll update after our...

We have always enjoyed cupbop. Today I went in for the first time in a couple months and found they had implemented a new ordering system. One way to order is a self ordering system. Another is with an employee at the beginning of the line. You order, pay, then sit and wait for them to make your order. This is ridiculous for many reasons. Another business taking away any need for human interaction. They were out of an item I ordered but since I already paid at the beginning I couldn't just change my mind and go get something else. I had to settle for whatever they did have Asking for tips as part of the transaction before a service has even been performed! This one gets me. Can I assess that you did well and were kind BEFORE I decide to give you extra money???? The tipping industry nowadays is completely flawed.

Really disappointed they've moved to this system when the store is so small it's really not necessary, AND so many errors could be avoided by just ordering in the moment as the employee is making the food. It makes absolutely no sense.

Food tastes delicious as always and the employees were kind and quick to try to make...