Hilton Garden Inn Wenatchee — Hotel in Wenatchee

I’m a diamond member that stays in Hiltons across the country year-round (at least 2x a month). I’ve been staying at this particular Hilton since March ‘23. Other people I work with have been staying much longer. It’s nice. It’s clean. It’s (usually) quiet. In my 12+ years of traveling and only staying at hiltons I believe I’ve only written two negative reviews- this is my third.

Katie, at the bar, is great. I feel bad for not remembering the other young woman who is usually there and recognizes me as well and gave suggestions for an early breakfast (Thank you- you rock!!) However, I now have very mixed feelings about this place and I’ve given it more than 6 2+ nightly stays to correct itself because I’m not one to give negative reviews.

I travel for business. Since I’m from the other side of the country I sometimes stay another day (1-5 nights). That shouldn’t matter. Reps from my company have been staying at this Hilton since it’s establishment. Sometimes, 4 or 5 of us are there for 4 nights. What really irks me is the customer service if you’re not sitting directly at the bar inside. I can’t tell you how many times I’ve witnessed a particular employee (or sometimes 2 particular people) completely ignore me as I sit outside with my laptop and a can of beer from customer service because they apparently only care about parties of multiple people. Or just not me. I don’t get it. I really don’t. As someone who visits this place frequently, I’m no longer upset about this, I’m offended. Very offended. I’ve never been treated this way at Hilton in the entire world- yes, I travel that much, yet visit Wenatchee at least 1x a month. This past week was the last straw. I left a tip I was very uncomfortable with giving given the service, in hopes it improves. If not, me and the company I work for will be staying elsewhere because we all...

We have stayed at this location before and loved it, that's why we decided to return to our surprise how it has changed. I booked the room online and paid for breakfast as not to deal with it later knowing we would eat there anyways. We arrived late in the day and checked in, service was friendly st the front desk. Got to our room and unpacked. By now it was 9:30pm. We decided to get a drink at the bar and some food as it's closing at 10. Got to the bar with one person working and after a long wait it was my turn. Order two drinks and was going to place a food order but was told it's too late kitchen is closed, at 9:45 now. Fine my drinks and was charged for the wrong drink, $4 more. Well no tip. We ordered a delivery. Next day we come down for breakfast to empty food warmers, and guests waiting for food. Last time we stayed at the hotel it head a great selection of food, yogurt, eggs to order and waffles included in the price. Now all that is extra. Now it's scramble eggs, potatoes, sausage and cereal. Both days head to wait for food as they run out of food. Thats why next door at the public market the place was packed as they offered a great selection of restaurants to dine at.

Room are very clean and location of the hotel is great. There is a lot to do within walking distance and it's fairly quiet with a fire place in the lobby where you can...

Beautiful hotel in great location, right by the river. Perfect for running, biking, walking. We were 3 couples who were there to surprise our girlfriend for her birthday. The rooms were great, and I had a great view of the river. Unfortunately, in the evening, as we returned to the hotel bar, there was mayhem in the lobby and the bar/restaurant. Children were running around wild, jumping onto the furniture, unsupervised, chasing each other, yelling, and posing safety risk for themselves and others. Other children were yelling and screaming in the pool and jacuzzi, which made using any of them unimaginable - all largely unsupervised. Having a conversation among adults was largely impossible, due to these behaviors. No staff member intervened in any way - no expectations posted for using these communal spaces. I am extremely disappointed about my visit and about the amount of $$$ I spent. I would expect such conduct in other, less pricey hotels, but I certainly did not expect that at the Hilton. It was an extremely disappointing visit, due to the out-of-control nature of other guests and their unsupervised children which were left unaddressed by Hilton staff. And that is unexpected for the Hilton chain, where a certain standard of conduct in common spaces is expected. Needless to say, I will likely make a different choice of hotels next...