Panda House (Westfield) — Restaurant in Westfield

I paid over $40 for my order, I even went out of my way to go and retrieve my order that I had placed for dinner. This was my first time ordering from here. I picked up my food and went home, I opened the bag my order was on and to my surprise, my order was not what I ordered. I called them to voice my concern for the order that I had placed, at first they did not want to remake my order because I have already had a "certain item" that wasn't what I ordered with me. No exchange due to COVID which is understandable, but trying to charge me again for an item that I had previously ordered and wasn't inside my take out bag. Eventually they said I would get a replacement, and delivered to me as well because I already wasted time going there the least they could do is deliver my food free of charge for the inconvenience of my first ever visit there. But there was a catch, I had to order More food in order to get it delivered, so I ordered a single order of boneless spare ribs. Boom, I received my original order, and needles to say I will not be coming back to this place ever again.

The hostess was nice beautifuly elegant, that's the only good thing about this place.

Food...

Took 5 minutes to acknowledge us. Had to seat ourselves. Hostess was nonchalant about saying "she'll be right with you". "She" showed up almost ten minutes later, after we were left in the dining area, and no employees in sight. Took our drink orders, got served by the lackadaisical server who walked like she was heading to the electric chair. Then, 5 minutes later, 2 of 3 of us got water. Waited 20 minutes with nobody else in the dining room, to get plates. BTW, this is the noon hour on Monday. We then got drinks refilled, had to point out that I hadn't gotten a water, anchor those. I should point out, we had wine and beer. My empty bottle (no glass for the beer) was left on the edge of the table after this. The rice was bland, cold, and seemed a day old. The boneless ribs were so dry and hard, I could make noise tapping them against the silverware. We mentioned the rice, and she contested she told the chef, but watched the rice get made 'this morning'. Horrible place, used to eat here all the time, this must be under new owners...

Panda house suffers from low cooking temperature. Food was undercooked across the board. Chicken finger batter was still raw and pasty. Chicken teriyaki was cooked thoroughly however was missing any form of sear, or maillard reaction, might as well have been boiled in water. Also chicken teriyaki tasted like straight soy sauce, no sweetness and was grey-ish in appearance. Spare ribs were also missing any browning/sear/maillard and tasted "boiled" and somehow lacking of saltiness. The dumplings were actually very good, but he dipping sauce tasted like supermarket sauce and was very simple in flavor. Beef teriyaki also suffered the same fate as the boneless ribs and chicken and was lacking any browning. Panda house, if you're reading this, please turn up your burners lol. The food and customers would appreciate it. Service was decent, but bad food can't be made up for by...