Best Western Plus Parkway Inn — Hotel in Wilsonville

Thinking about a career in the hospitality industry? Save yourself 80k of debt on tuition, room and board and instead take a field trip to this hotel. Learn first hand the sort of excellence in customer service and good housekeeping that the textbooks don’t teach. Hey, when the weight of the pandemic is bearing down full-tilt and I need a place to turn to, of all places, this is where I go; time and time again. When I need a place far away from home, to feel like home, and still be regarded with the sort of respect and courtesy I long for back in the real world, I look no further than Wilsonville and The Best Western Parkway Inn.

Gaudencia is part of the finest housing keeping staff anywhere and the inspiration for this review. Thanks for your assistance on the music project. I won’t forget you! Guests far and wide should take a minute to appreciate the incredible work that housekeeping performs to keep these rooms clean during a time when keeping it clean is crucial. These rooms sparkle. They white-glove it and I guarantee I’m not the only one who’s loving it.

Just want to shout out to Natalie at the Front Desk who worked to get a me a room apart where I could appreciate some privacy and space to concentrate which was important because I was under pressure to complete take home test as part of job interview.

Lizette is remarkable in her level of professionalism and content of character. One night out of nowhere a line quickly formed behind me that stretched out the door. Lizette stayed cool and collected in the face of so many guests that were tired from the road and clearly eager to check in. Of all the days and nights I have stayed here, she would greet me with a smile, and never faltered in her level of professionalism. It would be hard to tell if she had a tough day kind of professional. I always look forward to seeing Lizette.

I sincerely am huge fan and appreciator of good Customer Service and Taylor on the front desk staff is second to none. It’s the sort of customer service that no amount of training can replicate, but rather a reflection of who the person is, a person that genuinely cares about the work that she does. She backs her team up when the Breakfast line gets long and pitches in to get hungry patrons served. I don’t see that kind of got-your-back team work in many other walks of life. Taylor lends a hand when the going gets tough. Thank you Taylor, I guarantee you make a huge difference to me.

Juan is easily the hardest working man in Wilsonville and can fix anything. Walk the hallways as much as I have and you will overhear guests thanking him earnestly for helping them. If it ain’t broke it’s cause Juan probably fixed it.

Imagine the skill and grace that one person must have to serve breakfast to an entire hotel of guests. Pre-covid this was a buffet style, but these days one person does the work of ten men; the breakfast lady Clair. Besides riding a bicycle to work there is no better way to start the day than getting a plate of breakfast served to you by Clair. It feels down home and tastes amaze. You’ll come for the food, but you’ll stay for the good company.

Finally Jamie is the hotel manager and she has my respect for leading this team to greatness. Jamie, thank you for really listening to what I had to say and going above and beyond to accommodate me, especially when I requested a room where I could write a song without disturbing other guests and you stood out by the ice machine for me and listened for the strum of my guitar to determine the ideal spot. You really know how to hook a brother up! I hope they establish a prestigious award for hospitality managers and present you with the shining star next to a champagne fountain. Not only do you deserve it, you earned...

I have stayed at many Best Westerns across the country. They have all been outstanding. This hotel is not. First, when I called to make the reservation, the staff misrepresented the hotel area. They said there was a “field” adjacent to the hotel to walk the dog. The field has weeds 3 feet tall over its entirety. There was a very small area to “walk” the dog. It was probable 20 feet. I requested no steps to my room, and a room close to an outdoor exit. due to mobility issue, and having animals. They gave me a room that had steps to get to it, made me go through the lobby, and the room was not near an exit. They also told me I could park near my room. There were 4 spots somewhat near the room---always taken. Had to park far away. Upon arriving, I parked under the portico to unload. Due to mobility issues and challenging accessibility, it took some time. They said I could take the elevator to my room to avoid the stairs. I took the elevator, and apparently went down too far. Walked into what I thought was my room, it was unmade with trash piled up. Maintenance man came by at that moment. I told him the room wasn’t made up. He said I shouldn’t complain to him and why was I upset? He said not to talk to him. He was very rude. I went back to the lobby and finally got to the right room. A little while later, they called my room to say I was taking too long to move in and I had to move my car. Had they given me a room close to a side exit, as I had requested, I wouldn’t have had accessibility issues, and I wouldn’t have had to park under the portico or go through the lobby. I requested a “do not disturb” sign for my door. I wanted this so that if I went to breakfast (in the lobby) a maid would know not to enter the room where my dog was. My thought here was for the maid’s safety. I was told I couldn’t have a sign (repeatedly). I spoke to my hotel neighbor, one door down from my room. She had a “do not disturb” sign on her door. When I asked the front desk staff why she got one, but I was denied one, the front desk people said I just couldn’t have one because, they said, “we don’t do that”----evidence to the contrary. A few days into my stay, I made my own “do not disturb” sign and hung it on my door. Interestingly, the very next day an official hotel “do not disturb” sign mysteriously appeared on my door. One day I was walking my cat in back of the hotel. No one was around. The cat was on a leash with a harness. All of a sudden, the same maintenance man who had been rude to me before, came around the corner, running straight at us holding up a rake in his hand. It did look menacing---why was he running? The cat felt threatened and bolted out of his harness. If he ran to the left and into the woods (full of thorny bushes) I would have lost him forever. Luckily, he ran toward the hotel, and I was able to retrieve him. The maintenance man yelled “I’m sorry, I’m sorry”, but it could have been a tragedy. The pool was very cold. Too cold to swim in---in July. The breakfast area was in one corner of the lobby and everyone was crowded into it. Terrible for Covid. avoidance. No way to social distance if you wanted to get breakfast. Half of our stay we ate breakfast out, even though it was included in our room charge. The front desk staff (with the notable exception of the woman who checked us in—who was very nice) were terrible. They had an “I don’t care” attitude. All-in-all not a good experience. I don’t recommend this...

I'm glad to see that someone else has recently posted a review and I can't imagine that others won't. As a platinum select member who stays at many Best Western's throughout the year, I will also be calling the main corporation for what it's worth. The posted policy on my app states $30 pet fee for up to two pets weighing 80 lb. I stayed for 4 days at this hotel, which I have stayed at prior years, but was shocked to find out this time that they were charging I stayed for 4 days at this hotel 240.00 for my pets who are barely in the room and who leave no evidence of being there. I was there for a local dog show which 95% of the owners there for that reason are always the same- impeccable with the way they leave the rooms. The gentleman at the front desk was very nice about this and I could tell when he read the policy that he understood what I felt the way that I did. I was supposed to receive a call from the manager and never did and the other girl at the front desk, Violette was fairly rude about the whole thing and explained to that I likely wouldn't be getting any refund for half the pet fee because I signed it when I got there and allowed them to charge. 🙄 I explained that I signed because I didn't want to make a scene number one, but also because I thought perhaps I was in error and that it really did state that it was per pet but, no it doesn't state that it's per pet and it clearly indicates a $30 fee per night. I have stayed at many Marriotts and Hiltons and their pet fee while $75 a night is typically capped at $150 max, and let's just say this is no Marriott or Hilton. The air conditioning is mediocre, the staff is nice and the location is good, but it's a deceptive policy that I believe is taling advantage of people, which is very sad in these tight economic times. I will never stay there again and I will also be making this known to others and reviewing in as many places as I can. I guess that's what makes me the most upset, beyond the deception, is that we are disposable customers in today's times. All the manager would have had to do was refund the double pet charge and They would have had a happy customer as this is a reasonable fee. Now they lose the business of a loyal ( and honest, as others told me they just indicated they had one pet) customer and all the fallout that follows. People might look to the motel 6 on the very same block, where I observed there were lots of very nice cars parked. This looks very well maintained and of course no pet fee so won't be any surprise when the Best Western loses the business of good customers with this kind...