Carl’s Jr. — Restaurant in Wilsonville

I'm officially fed up with this place. I'm usually not one to think to review a fast food place, but when 9/10 times they screw up my order then proceed to give me nasty looks when I take it back to them to correct. I'm never rude to the employee's so why must they feel the need to be rude when I didn't get what I asked for?

Whether I'm inside, drive way, morning, evening or night, it never fails. They miss a specific order, they give me something entirely different, or not even listening to my order.

Example 1: Drive-thru at night are always so frustrating. The gal there never actually listens. If my boyfriend and I go to order, after we tell her the first meal, she tells me my total and says "see you at the window". I've never had to yell at anyone at a fast food establishment to stop and listen to me. Yet still manage to miss somethings on my order. Are you kidding me?

Example 2: I had ordered chicken strips inside. Cashier asked what sauce I wanted, I let him know. He placed my meal in the bag and handed to me. I shouldn't have trusted that he grabbed the sauce, but I did. When I got in my car, I noticed it wasn't there. I casually went back in and said "Hey can I get buffalo sauce". He rolls his eyes, tosses it on the counter and passive aggressively says "Here you go mam". AWESOME

Example 3 (Today): I had asked for the Green Burrito with streak. I get back to work to find just a normal burrito. No green sauce. NOTHING. I paid $7.89 for a normal burrito.

My advise: Check your meals before you leave and prepare for potential bratty employee's. Obviously the management doesn't care enough to get their...

I go to this Carl's Jr because it's a convenient location close to my home. However, I consistently have issues with them getting my orders correct often missing one or more items that I ordered and paid for. Their website that advertises the BYOB meal states that you can substitute items with an upcharge of course, but when I requested a substitution I was told by this particular location that they don't do that. In addition not only will we not allowed to substitute an item that we wanted but they omitted the chicken stars that just come with that meal. It's the simplest of orders, the chicken stars come with the meal automatically and it's not rocket science. While the food is at least decent I gave them two stars for service because the lady at the window was very nice and wasn't the one that...

NEVER EATING AT CARL'S JR AGAIN.

I went through the drive through today and I realized a few hours later that I didn't get my card back. I also checked my bank account and I was charged for a purchase that I didn't make. I explained that to her, asked for a refund, and even showed her my bank statements. She called me a liar to my face and said that she thinks I made two purchases and was lying to get my money back. I asked how I could have made another purchase if my card was here at the location. After that she refused to help me so I just left.

I don't even care about the $5 anymore. I don't appreciate being called a liar to my face. I wish I remembered her name so I can call her out....

Anyways next time I'll be going to Subway...