Starbucks — Restaurant in Wilsonville

Dear Starbucks Management,

I wanted to take a moment to share a disappointing experience I had at your Wilsonville location (25600 SW Argyle Ave, Wilsonville, OR 97070).

On my recent visit, I approached the counter and politely asked for a glass of water while I looked over the menu. The cashier — a middle-aged woman with red hair — responded in a noticeably rude and mocking tone, saying “no” in a way that felt unnecessarily sarcastic and dismissive. She claimed I had to place an order for food or drinks or something before I can be serviced for a small glass of water while browsing and waiting. YOU CANNOT BE SERIOUS. Please print out the policies I suggest.

This was particularly confusing because, just literally the day before, I had been provided a cup of water at the same location without issue. The inconsistency in treatment, paired with the employee’s demeanor, made the interaction feel personal and unwelcoming.

I understand and respect store policies, but tone and professionalism matter deeply in customer service. The manner in which I was addressed did not reflect the brand image Starbucks is known for — one built on kindness, respect, and inclusivity.

I wanted to bring this to your attention immediately, but hope that it helps restore the customer-first standard Starbucks is admired for.

Sincerely, Aaron G. (Visited: Starbucks Wilsonville – 25600 SW Argyle Ave, OR 97070...

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