Cafe Yumm! - Argyle Square — Restaurant in Wilsonville

I love the food at Café Yumm, and up till recently the customer service has been great. However, in the past week, the customer service has gone downhill substantially.

On Monday, I placed a pickup order over the phone, since the mobile ordering was unavailable. I was told that my order would be ready in about 10 minutes. It was right around lunch time, when they are typically very busy, so I figured if I waited about 20 minutes it would definitely be ready. (My work is just a few minutes away.) When I arrived, the drive thru line extended out of the parking lot, which is rather unusual. I parked and went up to the door, which was locked, with a sign that said "Drive Thru Only, Sorry for the Inconvenience."

I thought, "Surely, since I already ordered they will let me in to pay for and pick up my order." I called, and asked if my order was ready and if I could come inside to pick it up. I was told that my order was ready, but, after being put on hold for a few moments, I was told that I was going to need to pick it up at the drive thru window. Essentially, they were telling me that I was going to have to wait, probably more than 30 minutes, to pick up my order that was ready, at which point it would have been stone cold!

I told them, "Thanks, but no thanks!" and I do not plan on going back until they are open for inside pickup, and I would advise others to do the same, unless you don't mind waiting for 30 minutes in a drive thru line!

Lastly, I would make two suggestions to whoever runs this store. First, if you don't have enough staff to cover both registers and drive thru, it would seem more appropriate to close the drive thru, rather than the store itself. Second, if you insist on doing only drive thru, I would encourage you NOT to take call...

This was the worst the experience I had here. I get that it’s Xmas Eve but that’s not an excuse. If you’re short staffed don’t allow for online orders, especially when you order for a specific time and show up to find its drive-thru only. I waited for 3-5 mins and I had to keep saying hello before someone even responded. Then had to back out of the drive-thru line and go to their side door that was locked. I knocked for a min and at that time an employee just looked at me like an idiot. Someone came an let me in and ask my name. At this point it was 12 mins past my pick up time and my order wasn’t even made or ready so they had to hurry and make it. Then my tofu was burnt. While I was waiting the girl who was making the food tried to get the attention (of the same idiot who just stared at me while I was knocking) and he wouldn’t listen or couldn’t hear. So then another emp had to get my order and hand it to me. While he was doing that an order had fallen to the ground and that same emp just picked it up and looked at. Like hello dude are you even competent enough to work here. And not too mention I dont know what qualifies you as a manager or even a lead but whomever was in charge today clearly wasn’t that competent either cause his crew look frazzled and it just should have been a day you should have been closed. If you can’t function as a team and you’re not going to take measures to ease your employees being rushed and half ass their jobs then dont be open to serve...

Y'all. I ordered online for takeout because I know the drive thru takes forever to get through. Got to the establishment only to find that the door is locked and they want you to go through the drive thru to pick up take out orders. I waited another 24 minutes after already waiting 20 mins to come pick up my food because it said it would be ready. I'm also not thrilled at the fact that there is nothing anywhere online or on their online ordering platform stating that we would need to go through the actual drive thru to pick up. I'm only giving 2 stars because I love the food. The convenience and lack of how their "flow" is working deserves less than a star. It was quite apparent that I was not the only annoyed person trying to pick up their order. It was 44 mins after my order was placed online that I actually got my food including my 24 minute wait in the drive thru. Turn off your online take out ordering if you're going make people go through the drive thru anyway!

Eta: Our food was...