Hotel Indigo Winston-Salem Downtown by IHG — Hotel in Winston-Salem

Great downtown location. Nicely appointed rooms with a modern style that almost borders on minimalistic Scandinavian instead of the intended mid century modern.

You will expect much more. You will not get it. My expectations were on par with a basic Omni given the price point. I'd say it leveled out as a basic aged Holiday Inn.

I had high hopes for this hotel, as we had to stay in town 5 nights & the location was perfect for my reasons being in town. I'd probably have given 4 stars if I only stayed one night.

Despite a newly remodeled hotel the headboard was damaged with quarter size chips missing. Comfortable enough beds but linens of barely average quality.

Very nice Aveda products in too small one use only size bottles, so not enough for more than one person or more than one night. This means something in "post" covid times as you have to have room service contact to get more shampoo if you cant bring your own thru the airport.

The wood floor was not level and very very loud in our room. So much so, a companion will be disturbed with any trip to the restroom or exit of the room. I believe the flooring defect was more so in our room than others so just don't get 413.

Randomly disgusting smells from the lobby restaurant. Maybe it's the smoke infused cocktail they serve that lingers til morning. I can't say but most times I entered whether at 5pm or 9pm or 8am there was a gross smell, never quite the same smell.

Food was quite disappointing despite the excellent menu descriptions. Grilled artichoke reads delectable with an herb butter. In fact it is burnt roasted leaves with a speck of heart and barely edible even if you try your best to chew the burnt leaves. Effectively it was like eating a tough burnt salad with no seasoning or flavor. The Roasted chicken comes with a heavy dusting of white uncooked flour despite no mention of flour or gluten on the menu. And cold. No reason to be covered in uncooked flour unless they were just trying to hide the grease on the cold chicken. Served with cold fries. Can't blame waiting on other entrees when that was the only entree.

Quite the late night loud bar crowd you can still hear on 4th floor. I'm still unsure how an after work drink for myself and a companion was under $20 one afternoon and the following evening just one of the same vodka cramberry was $21 before tip? I don't think they have happy hour specials. Staff eat their meals at the bar counter & other staff stop by to chat so it's a bit of a traffic spot as well.

No parking & never saw more than one valet so plan ahead to have your car retrieved & tip well bc that guy is undoubtedly running a bit & working alone. The valet space is barely enough for 2 cars so good luck dropping off as we waited 20 mins just to pull off the street to be able to leave the car on a Sunday at 5.

Valet was exceedingly worse at checkout on Friday. FedEx blocking only spaces for over 30 mins, cars sideswipped bc of no room, and our car left 2 deep in the street blocking everything with absolutely no help w out bags, even after asking.

Lastly no amenities but a basement gym. The "business center" is a small desk w a printer on it in the middle of the lobby. No privacy, no ability to take a call or video conference even with headphones, just right next to the front desk.

Sorry Hotel Indigo but I expected more, much more, especially at the...

I've watched this hotel be built from our office a block away. I typically drive in from the other side of the state weekly, but I decided to spend a night and experience the new hotel and W-S at night.

The hotel is beautiful inside. It has a really cool vibe and decor. There was a Pride event going on that night, so the lobby was full, lively, and welcoming. The front desk staff were friendly and efficient, but I didn't really see many other guests (it was a Sunday night though).

The room was AWESOME. I loved the furniture! The colors and design and layout were so amazing. The desk chair was incredible - I wanted to take it home with me. The colors and wall decor were cute, and the floors were old wooden panels that creaked a bit. I was worried it might be too loud, but I never heard any other guests creaking, so it was contained the room. It had a charming historic feeling. The bathroom was really charming too, and it had a towel bar beneath the sink, which is exactly where I want a towel. Why don't all hotel bathrooms do that?!

Breakfast was deLISH Monday morning (omelet and hashbrowns!), and the staff member there was super friendly despite it being 6:45 on a Monday morning. The bar service and dinner the previous night was not a great experience though. The printed menu in the room, which was the same as what was listed on the website, was out of date. The staff said it was old but it hadn't been changed in the rooms or online yet. So they didn't have what I wanted (veggie risotto), and almost everything on the new menu had meat or shrimp. I ordered a Diet Coke at the bar, and 2 different people came back with the same drink, looking a bit confused with one another. And another guest said he had waited 15 minutes for a drink, and I heard the server say that she didn't know how to make it and was waiting for help. It was a busy night because of the event, and the place is pretty new, so I get it. They were very pleasant, but I ended up walking down the street for pizza.

Overall I had a lovely time. Great experience for the price. It's an unfortunate location because it's not a very nice area, especially at night, but the facility was gorgeous. A couple suggestions:

These modern showers need to be redesigned. The shower head is on the opposite side from the knob and the one shelf. The water pressure was low, so to get the soap or change the temperature, you had to step out of the water. Annoying, but not the end of the world. Also, it would be so nice to have a step or ledge for those of us who shave our legs. Just sayin'.

The toilet paper was really far from the toilet. It was to the side and a bit back, so you had to twist to reach it. I know neither of my parents would've been able to reach. Again, not the end of the world, but maybe a re-placement of the TP would be nice.

The elevator is really slow and loud. I'll chalk this up to it being a renovated building. The elevators themselves are new, but there were some odd sounds coming from outside of it. And I think I could've walked down 6 flights faster than taking the elevator. Once again, not the end of the world, but something to keep in mind if you're in a rush and on...

SAFETY + RESPONSE review before you BOOK.

I have regularly stayed in Winston-Salem for the past 7 years while our children attended WFU. I also travel frequently with my job. Never have I experienced a SAFETY SITUATION so bizarre and poorly responded to. Never have I even been compelled to write a HOTEL REVIEW. Until now.

Parent's weekend. My wife arrives and checks in to HOTEL INDIGO one day ahead of me. Later that night, at 11:30pm, she's awakened by someone trying to enter her room with a key that actually unlocks the door. She had the interior safety lock set that prevented a full entry. They try again. Again unlocking the door with a key but unable to enter. My wife is startled and alone and contacts the front desk. The response is, "it's probably just a card error but we'll speak to the manager in the morning and get back to you." Nothing. For the entire weekend. Zero follow up.

That's just the start.

I ask to see the manager the following day and again at check out. He's "not available." I leave a personal note for him as we leave with my name, phone + room number, and "safety concern, please call." Nothing. For days, despite repeated calls and messages.

i finally get a return call but by then we've noticed something unusual online with our credit card charges.

Not only has Hotel Indigo heavily overcharged us for the first night stay. (we have confirmation and rate that I provided on the call) They also double charged us for the entire 3-night visit. Now SIX nights. All at the highest room rate possible.

The general manager tells me they'll remove the double charge. But, when i review our billing I see that they've conveniently removed the lesser of those two billings. Still overcharging us three hundred for the first night - the night a stranger tried to enter our room with a working key.

I call back. Multiple times. Keep getting excuse it's the general manger's first couple weeks on the job. Or, "he's in a meeting." When I do hear back it's, "we figured out what the problem was - it was that you were in two different rooms."

BUT WE WEREN'T. We were in the same room the entire time. And even if we had changed rooms - WE DIDN'T - so what? Don't want people entering our room at 11:30 pm regardless.

THREE WEEKS later, Still no resolution. Plenty of excuses and 'not much I can do on my end." The only offer was an initial gratuitous addition of IHG points which equated @$35 off my next visit. This is the HOSPITALITY business. A COMPLETE FAILURE in taking responsibility, suitable response, or active concern for GUEST SAFETY.

One last note, I never raised my voice or used surly language in any of the exchanges. Although I wanted to at times. I feel for the G.M. if he truly has no control or ability to remedy a situation like this in his first few weeks. I think he tried but i have not seen any results and now more than 3 weeks later - "disappointing" is...