Downtown Deli and Cafe — Restaurant in Winston-Salem

I will not be sending any of my staff or spending another dime at this location again. I called today (7/29) to notify the establishment that the roast beef I purchased yesterday (7/28, just before closing) appeared to be spoiled it was slimy and clearly off.

What truly shocked me wasn't the product itself, but the completely dismissive and rude response I received over the phone. The person who answered was defensive, questioned why I didn’t call yesterday (you were closed, by the way), and referenced a policy without ever explaining what that policy actually was.

Let me be clear: I wasn’t calling to ask for a refund or a replacement. I manage a business myself, and I understand how valuable customer feedback can be. I simply wanted to inform you about a possible issue with your product nothing more. Instead, I was met with attitude and a total lack of professionalism.

Customer service clearly isn’t a priority here, which is unfortunate. If I could give zero...

The food is delicious, but do you know what's even better? The service! There's a guy there who is constantly "serving" us. He is always on his feet doing things like refilling our drinks, picking out our plates as soon as we are done, to offering condiments and extras. He also does all the little things, like tidying up the salad bar, changing the garbage bags BEFORE they get filled to the brim, picking up small trash on the floor that most waiters/waitresses would ignore, wiping clean seemingly already clean tables. He is absolutely the best! He seems to enjoy his job too because his personality and happiness just radiates, making Downtown Deli my...

Nice deli, tucked into the corner of One W 4th. Entrance is on 1st floor to the left, but if you are a kid or a kid at heart use the revolving door. Nice sized deli, with college theme and a good flow and not to loud. Sandwiches are tasty. Made with quality meats that have a good flavor. Served with your choice of side. I opted for the house made chips which were fine. I like mine a little crisper but that could have because I showed up during lunch rush and everyone was ordering chips. Stop they were not bad by any means. A nice place to grab a good sandwich when you...