Hotel Maroqanda — Hotel in Samarkand City

Location, newness, breakfast content – certainly a five-star rating (though being in a restricted area means Yandex taxis won't pick you up until around Registan Street). Yet my rating is one star. Why? Because I cannot overlook aspects beyond the scrutiny of online reviewers: sales compliance and fire safety protocols.

① I booked a Standard Room via Expedia, yet upon check-in, I was assigned a Budget (Economy) Room without any explanation. When I noticed this and requested a room change, I was told they were fully booked and couldn't provide a Standard type (a group of about 10 guests arrived just then, so I could vaguely guess overbooking was the reason). Not wishing to waste time finding alternative accommodation, I requested at least compensation for the price difference. The response was that since the Standard room was booked at a discounted rate, it was cheaper than the Budget room's standard price, hence no compensation could be offered (despite the Budget type being continuously sold at a discounted rate). Furthermore, when I was told to speak directly to the manager and handed the phone, that manager unilaterally hung up. One can only imagine the character.

② Why are the budget rooms unacceptable? Because they lack exterior windows (only corridor-facing windows). This hotel's first-floor evacuation route is one-way only, towards the entrance. The basement, housing the kitchen, opens into an atrium. In the event of a fire, evacuation from budget rooms 19 or 20, located at the dead end of the corridor, would be extremely difficult or impossible (a structure that would be illegal under Japanese fire safety regulations). Furthermore, the room furnishings predominantly use plastic rather than wood, which takes faster to burn.

Considering points ① and ② above, this hotel cannot be recommended to travellers from countries with well-established accommodation regulations, such as Japan. This serves as a cautionary good example against overly focusing on superficial points in highly rated...

The room was cozy, and comfortable, with fresh linen. The bathroom was also clean and well-maintained. The hotel provides a variety of room styles to cater to different needs, whether you're visiting for business or a family trip. There are also room options for a standing shower or a bathtub for added convenience.

Its location is ideal—just a short walk from Registan Square, the main attraction in Samarkand, with plenty of great local dining options nearby. There's also a supermarket right across the street, which is very convenient.

For a 3-star hotel, the pricing is reasonable. The rooms come equipped with air conditioning and heating, ensuring comfort in any season.

The reception staff were friendly and extremely helpful, making the stay even...

One of the best hotels in Samarkand, located just a short walk from one of Uzbekistan's most famous and beautiful attractions, Registan Square.

The breakfast options were excellent, catering to both vegetarians and non-vegetarians alike. The rooms were spacious, with wonderful carpets and beautiful interior work that added a touch of elegance. From the outside, you wouldn't guess the beauty of the rooms and the interior decor.

The staff was incredibly humble and helpful, making our stay even more pleasant. This property is a must-stay, especially because of its easy access to Registan Square. Reasonable rates and staff are very helpful....Highly...