Lumina Hotel Dalat — Hotel in Da Lat City

Our stay at Lumina Hotel in Da Lat was disappointing. The hotel is dishonest, and downright disgusting. Here’s why you should avoid this hotel:||1. Unreasonable Charges: They charged us 100,000 VND for a lost plastic key card—an outrageous fee for something so inexpensive to replace.||2. Shady Practices: They tried to charge us for a supposedly "dirty towel," claiming it couldn’t be cleaned. When we asked to see the towel, they backed down, proving the claim was baseless and dishonest.|||3. Hygiene Issues: Mold was visibly growing in the hallway, which is both unhygienic and hazardous to health. (Picture attached)||4. Terrible Room Design: None of the standard rooms have exterior windows. Instead, the only window opens to the hallway, letting in plenty of light but offering zero privacy. (Picture attached)||5. Unbearable Noise: The hallway and rooms are poorly designed with hard surfaces and low ceilings, turning the entire area into an echo chamber where every sound carries. This makes it impossible to have a quiet stay. (Picture attached)||6. Lack of Hot Water: Showers were often lukewarm at best. In Da Lat’s cooler climate, this was extremely inconvenient.|||In summary, the Lumina Hotel fails on every level: cleanliness, honesty, and comfort. With better options available in Da Lat, I strongly urge travelers to book elsewhere. This was one of the worst hotel experiences...

Our stay at Lumina Hotel in Da Lat was disappointing. The hotel is dishonest, and downright disgusting. Here’s why you should avoid this hotel:

Unreasonable Charges: They charged us 100,000 VND for a lost plastic key card—an outrageous fee for something so inexpensive to replace.

Shady Practices: They tried to charge us for a supposedly "dirty towel," claiming it couldn’t be cleaned. When we asked to see the towel, they backed down, proving the claim was baseless and dishonest.

Hygiene Issues: Mold was visibly growing in the hallway, which is both unhygienic and hazardous to health. (Picture attached)

Terrible Room Design: None of the standard rooms have exterior windows. Instead, the only window opens to the hallway, letting in plenty of light but offering zero privacy. (Picture attached)

Unbearable Noise: The hallway and rooms are poorly designed with hard surfaces and low ceilings, turning the entire area into an echo chamber where every sound carries. This makes it impossible to have a quiet stay. (Picture attached)

Lack of Hot Water: Showers were often lukewarm at best. In Da Lat’s cooler climate, this was extremely inconvenient.

In summary, the Lumina Hotel fails on every level: cleanliness, honesty, and comfort. With better options available in Da Lat, I strongly urge travelers to book elsewhere. This was one of the worst hotel experiences...

I had one of the most disturbing experiences of my life at Lumina Hotel Da Lat Central.||||The room I was given had no windows, no ventilation, and no air conditioning. It felt like a sealed box with no fresh air — completely unlivable. I was forced to book another hotel nearby the same day just to breathe and sleep safely.||||But what happened next was even worse. Despite knowing the room was uninhabitable, the hotel demanded 240,000 VND as a late checkout fee. I had been told earlier that the late checkout was okay, and I had already left the room to stay elsewhere!||||The two male front desk staff treated me with extreme hostility, refused to greet or speak respectfully, and blocked me from leaving the hotel until I paid. This is not just bad service — it’s detention, intimidation, and harassment.||||Only one female staff member later stepped in and tried to fix the situation by processing the payment politely. But the damage was done.||||I’ve submitted complaints to the Vietnam National Tourism Authority, Agoda, and Google Maps, and I am currently preparing to escalate to my embassy.||||Do not book this hotel. If something goes wrong, you may be trapped with no...