Hoan Kiem Lake Hotel — Hotel in Hà Nội

I book this hotel via 3rd party. The hotel has no elevator and they put me on the 3rd floor. The cushion is smaller than the bed and it is just about 1.8m when I am 1.7m, so my feet is touching the cushion border all the time. The border of the cushion is like a metal ring and unfortunately it was broken, it cut my foot. ||There is no amenities in the toilet, except a toothbrush and a small pack of shampoo which very very cheap. The lavabo is dirty and stuck by an used-shampoo package.||In the minibar, there are 2 bottles of water and a can of coke only. The horrible thing is that one of the water bottle is opened and only 2/3 water left.||Lighting in the room is also a problem, not all the light bulbs are working, just some of them.||The floor and wall are crush and it seems they did not do the renovation for years.||In the morning, the roommate clean the room next to my room and make a lot of bad sound, you can not sleep with those noise. ||In the dining area next to the back of house (ground floor), staff plays a kind of very old Vietnamese music and at loud level (I can hear it from the 3rd floor).||Surely I will not come back again and definitely not...

I booked a superior room but when checked-in they gave me a room on the 4th floor with no elevator. The room was dirty and small, so when asked the reception whether it really was a superior room? They admitted that because the hotel was full so they just gave the only one available room which was a standard room. I got no apologies nor any compensation for paying the superior room but had to stay at the standard one.||In the morning I came down at 10:04 and got rejected to serve break fast because they only do breakfast untill 10:00. Well, if I did not have to claim my way down the 4 floors, I might still got there on time. ||They claimed to have iron, kettle, fan, ... but none of these...

· It is not bad for 2-star hotel. If you just need yo sleep at nite, keep your belongings, shower.. this place is enough. Because i spent most of my days outside :)

Không thích · The AC is placed on the wall facing the bed, you can get sick with direct exposure of AC for a long time right? Turn it off for a while but the air in Hanoi is just too hot and humid in summer. So, i spent some time to figure out how not to get direct exposure of the AC. The staff should have told me that the water in the room isn't free. I thought a bottle of water is a...