Hanoi Pearl Hotel — Hotel in Hà Nội

All my reviews are fair and unbiased and based solely on my own opinion drawn from my experience alone. ||The Hanoi Pearl Hotel is a well maintained, well located hotel for day time exploring and sight seeing.||Located near the lake with Vietnamese folklore drawn from Vietnam's past with China and the temple it is also situated within walking distance of the Post Note Cafe, The Notre Dame cathedral, Train Street, turtle tower and much more.||Although at day time it's fantastically located, at night due to it being down a back street after 11pm it becomes quite dangerous. I waited on the steps of the hotel for my grab app driver to bring my McDonald's and were offered solicitation 3 times and drugs once. The men drive motor bikes around targeting western foreigners (males) telling them to get on their bike so they can take them to see ladies and show half naked women on their phones. I imagine you could end up In a ditch somewhere if you carelessly got on.These people are very aggressive with insisting and don't take no for an answer right away.||The hotel has a very nice interior lobby and reception room with plenty of seating and they are willing to hold baggage if you don't fly until later after check out so you can still spend some time out in the city.|The hotel staff can't do enough to help, they're always willing and eager with people waiting at the doors to open them for you.The restaurant is nicely decorated and serves an array of breakfast meals but could offer more but it's free for guests staying at the hotel so it can't really be complained of too much. The hotel rooms are very clean, not a single bug was seen there during my stay. ||The roof top bar is lovely and the outside part is perfection with a lovely view. |I did recall the hotel listing stating there was a rooftop pool but there wasn't one. The gym needed work, due to the windows intensifying the already strong heat the gym room doesn't get cool from the provided fan in the room. The gym equipment is limited and a bench would be a great addition but they do offer towels and water and a toilet on that floor. To get to the top floor to the gym and restaurant you will be required to take stairs there's no other way.||The hotel provides a laundry service which is well explained on arrival and you can get the laundry returned the same day. ||Hotel rooms come with a safe for valuables.||I booked an extra few days so I could stay at the hotel a little bit longer as I was sick on arrival and for the first 2 days so I changed from a windowless room which was great if you like to have pitch black dark to sleep to a windowed room and to be honest there was no point getting a window room as it looked out into the wall of another building. |Bathroom was clean and the hotel provided shampoo and shower gel aswell as soap. The first room on the higher floor never received a visit whilst I was there from housekeeping but the second lower room had housekeeping trying to come into my room in the early morning without knocking.||I would stay here again and recommend it due to the cleanliness of the room, location to sight seeing attractions, the staff being so nice, helpful and polite and the rooftop bar being the star of the show. If you travel after dark please download the Grab app and order a driver it gives you a fare calculated estimate upon choosing the driver....

We spent three nights in Hanoi at Hotel Pearl, July 2 - 4 and July 6, 2022. This is our first visit to Vietnam, so my selection of the Hotel Pearl was based only on online photos and reviews. We were looking for a dignified mid-sizes hotel in a central location, on a quiet street with handsome rooms and a good breakfast. After 3 nights at the Pearl I can say we were very much in luck. Everything proved better than I expected. The interior design of our room was in good taste, with subtle pastels and pleasing details. The condition was immaculate. Each morning we enjoyed a feast of a breakfast, included in the room charge, with a remarkable assortment of excellent Vietnamese dishes as well as ample choices of more familiar European and American fare, attended by very cordial waitresses. I would also like to thank the very capable people behind the front desk. I had a number of unexpected requests, including an urgent need to fix a laptop problem. The hotel manager, Kevin, sent one of his assistants in a taxi with me to a computer shop where the hotel's clerk ably translated and the fellow at the shop repaired the problem remarkably quickly. I also had a leather handle of an old briefcase detach. I went down to the desk to ask Kevin for a repair idea. He got out a map and sent me to another shop a few blocks from the hotel where a fellow who spoke no English went to work, stitching on an improvised leather strap that made the briefcase fully usable again. I also needed various documents scanned and copied, and again the front desk quickly complied, with the hotel's cheerful doorman delivering the papers to our room. We did not use the hotel's handsome rooftop bar enough, but its wide view over the nearby lake is pleasant and the barman prepared very refreshing juice concoctions.

In short, we have been more than satisfied by the service and the quality of this remarkable hotel. It's gem... and a pearl.

Timothy and Lucia...

The hotels location and neat functional rooms are it's good points. The staff is absolutely inhospitable and the disdain with which they treat Indians is almost bordering on racism.

That is when and if they understand what you are saying; as English is poor if not absent. Incident 1 -- The first night because it's raining we came drenched and soaked in mud and wiped ourselves with their towels in the room. The next day when we were leaving a young bespectacled chap comes to us and says you are not to use white towels to clean mud off your feet please use brown towels (footmats) ...so we asked which towels would be appropriate to clean the mud off our legs. He was like no white towels!!!

Incident 2 - We booked their Grand Terrace Suite for 2 nights and were barely in the hotel to sleep and catch a meagre breakfast. The breakfast hall is tiny and always full - First day breakfast was To Go and it took me some time to explain what we needed as we were to meet a tour and the breakfast tables were full. They gave us 2 omelets and 2 pieces of bread in shabby plastic boxes but whatever... we took them and left. The second day, I went earlier to get breakfast packed as we had to leave for the Halong Bay cruise - first they tell me it's against policy to pack breakfast, then when I said my husband who was checking out has to eat breakfast and we don't have the time to wait for a table, they reluctantly packed 2 omelets. After checkout my husband was like I also want to eat boiled eggs and the driver was delayed so ge decided to request a boiled egg. And guess What????? The cook refused saying your wife has taken omelets so we can't give boiled eggs. We were stunned. Especially since everyone (mostly caucasians) sitting there had been eating for a while and heartily. We can only imagine that the rationing of food was for us as Indians!!! Really shabby experience. Of course we finally decided to tell them off bt never again!

Would not recommend this...