Dyn Opera Hotel — Hotel in Ho Chi Minh City

Don't bother to book this hotel. I booked via Traveloka and the advert says with bathtub for Standard double. See attached. We booked because of we want the bathtub. Else, there are many nicer and cheaper hotel nearby. Nothing so great about this hotel.||1. Checked in around 2.10pm and was given a room without tub-304. All others great. Aircon was cold, with fridge.|2. Showed the counter lady my room comes with tub, she told me me traveloka made mistake. Well, I told her not my mistake so she needs to give me tub.|3. I was moved to 506, key lock problem. Not able to use card to tap open. After bathe and around 1hour+, the aircond not working. I was literally sweating. I went down, told a second lady name Wuna she wasn't able to converse in English but slightly helpful and super slow. 506 has many problems. No fridge too but I was given one from other room. Water blockage. Flooding toilet.|4. While Wuna was arranging for another room, came another lady name Chang, super rude and rolled her eyes at me. She even invited me to leave the hotel and told me to get back my money from Traveloka, she has no room for me to stay. Is this such an attitude or training given by DYN Hotel to the staff? She's very argumentative keep saying she feels cooling aircond. When I replied her I've been sweating past 2hours, how could you say cold?|What makes me pissed off is she said, "in Vietnam all hotel not cool air-conditioning".|I said, are you sure? This isn't my first trip to Vietnam. Then she rolled her eyes and walk off.|5. Cleanliness failed. There are long hairs on the pillow and bedsheets. I don't think they change the bedsheets after last guest's occupancy.|6. Room phone not working.||Overall, out of my many trips to HCMC and stayed in many hotels, I'd say this is the worse experience I had. Now I m staying in hot room. They are not willing to change, reason is no room and my room does not comes with tub. They only have tub room left||Traveloka needs to reply to this. Thanks||Please don't stay in this hotel. We made huge mistake. We should have read the reviews before booking this DYN.||They really spoil your vacation. Plus, they only want to win in any arguments. To them, they are always right. They should change the hotel name to EYE...

Don't bother to book this hotel. I booked via Traveloka and the advert says with bathtub for Standard double. See attached. We booked because of we want the bathtub. Else, there are many nicer and cheaper hotel nearby. Nothing so great about this hotel.

Checked in around 2.10pm and was given a room without tub-304. All others great. Aircon was cold, with fridge. Showed the counter lady my room comes with tub, she told me me traveloka made mistake. Well, I told her not my mistake so she needs to give me tub. I was moved to 506, key lock problem. Not able to use card to tap open. After bathe and around 1hour+, the aircond not working. I was literally sweating. I went down, told a second lady name Wuna she wasn't able to converse in English but slightly helpful and super slow. 506 has many problem. No fridge too but I was given one from other room. Water blockage. Flooding toilet. While Wuna was arranging for another room, came another lady name Chang, super rude and rolled her eyes at me. She even invited me to leave the hotel and told me to get back my money from Traveloka, she has no room for me to stay. Is this such an attitude or training given by DYN Hotel to the staff? She's very argumentative keep saying she feels cooling aircond. When I replied her I've been sweating past 2hours, how could you say cold? What makes me pissed off is she said, "in Vietnam all hotel not cool air-conditioning". I said, are you sure? This isn't my first trip to Vietnam. Then she rolled her eyes and walk off. Cleanliness failed. There are long hairs on the pillow and bedsheets. I don't think they change the bedsheets after last guest's occupancy. Room phone not working.

Overall, out of my many trips to HCMC and stayed in many hotels, I'd say this is the worse experience I had. Now I m staying in hot room. They are not willing to change, reason is no room and my room does not comes with tub. They only have tub room left

Traveloka needs to reply to this. Thanks

Please don't stay in this hotel. We made huge mistake. We should have read the reviews before booking this DYN.

They really spoil...

I have never written a bad review before. But I went to this hotel with a group of 15 and none of us had a good experience. When we arrived, the AC didn’t work in any of our rooms. We spent over an hour talking to hotel staff trying to get the AC fixed, and after about 5 hours it finally turned on in some of the rooms but it never turned on in my room and several others. When I arrived at the hotel, it took about 20 minutes to get my room key because they said it wasn’t clean yet (even though I arrived over an hour after the check-in time). When I finally got the room key, my door was deadbolted and nobody could find the deadbolt key so I waited another 45 minutes while hotel staff tried to body slam the door. Once they got it open, the door couldn’t lock from the inside anymore. Aside from the AC not working, the shower didn’t work, it only dribbled a little bit of water. And when I tried to turn the bathtub handle to take a bath (because the shower didn’t work), the handle came off in my hand so the water couldn’t turn on. Since I had a room without AC or water or a lock on the door, I tried to request another room but they wouldn’t give me one. And then when I tried to request a refund so I could find a new hotel, they also wouldn’t give me one. I ended up changing hotels but I lost a three night booking’s worth of money on the Dyn opera. There are a lot of really good hotels in the area so I recommend just getting a different one. Nothing at the Dyn Opera seems to be functional, the hotel staff isn’t very willing to fix problems, and you can’t get refunds or room swaps if your room...