Silverland May Hotel — Hotel in Ho Chi Minh City

FREE ROOM UPGRADE AND EARLY CHECK-IN! I booked a total of 4 nights in two separate bookings as Trip.com had promo codes. I booked Deluxe Twin room and only found out that this room had no windows (they changed the room name to Narra no windows a few days before my check-in date), and I was sad that I could not cancel the booking as it was prepaid. To my surprise, they upgraded my room to Premier Twin room (with windows) for free when I checked in, without me even asking! I have been to ho chi minh 4 times now and this was the best stay I had experienced in ho chi minh. I always researched the hotels by reading all the reviews before finally booking one, and I am really glad I booked Silverland May Hotel!!Pros:- Early check-in at 12+pm (usual check-in 3pm)- No language barrier with the staff (all staff understood English pretty well)- Buffet breakfast had at least 2 variations, they also have a separate menu offering food choices off the normal buffet spread (you can ask them for it) (best choices: almond croissants & ham, egg and cheese sandwich)- Hotel Spa is a MUST TRY. I tried it and did not go for outside spas that I had planned to go. Went to the hotel spa and did 3 services in 2 days! (1) Relaxing Package costing 1,200,000 VND (2hrs): Swedish massage, Body scrub (exfoliate with himalayan salt), Body wrap (nourish in oat & milk i believe) (2) Facial spa costing 900,000 VND (~45min): Mild exfoliation and nourishment (my face felt super clean and brightened a lot after the spa! would do it again if i could) (3) Hotstone massage costing 800,000 VND (1hr): just wanted to try a different kind of massage but I still prefer the swedish massage (the heat of the hotstones was out of my comfort zone haha)- The hotel restaurant / cafe / in-room dining food choices were good too: best was the Beef Phó, it had more ingredients than phó selling outside. We went to the hotel cafe and was surprisingly offered 50% off our cakes so of course we had to order! The cafe offers the same food menu that the hotel restaurant offers, they will cook it and serve it to you if you are sitting in the cafe at Level G.- Free afternoon tea (but I missed all four days of the tea session so no comments)- Rooftop pool was very pretty and chill.Cons:- The quality of the tissue in the hotel rooms are bad. So thin and filmsy (2-ply). I bought my own 3-ply tissue and did not use the tissue in the rooms at all.- Could have offered disposable bedroom slippers which would be more hygienic.- Water pressure was not very strong, had to stand so close to...

My partner and I stayed for 32 days so you could say we have a good idea of what Silverland May has to offer. To give more context we had previously stayed at Silverland Sakyo on multiple occasion's as well.

Amenities - The pool is sensational rain/storms/sunshine it is always the most glorious experience.

The breakfast food was more limited than what Silverland Sakyo had BUT what they did have was of an incredibly high standard and quality. The in-house smoked honey leg ham…..was SENSATIONAL!

Gym is amazing with high quality and air conditioned.

Staff Door staff…….i cannot speak any highly of the door staff they know you by name and ask how your day was/is whilst always keeping an eye out for you if the weather looks off they will be reminding you about an umbrella or on occasion to send you off with one to be safe. Thong 10/10 was a stand out energetic/bubbly/friendly/personable person who is masterful both when working and not working .

Pool staff - They are unintentionally cold and can make you feel like you are almost a bother for being at the pool.

Breakfast/Lunch/Afternoon tea staff - They would float between some of the most warm and comforting people. On the other side some approached with a dismissive request daily for what our room number was regardless if it was day 1 or day 32.

Room cleaning - The rooms were always cleaned to a high standard. Though on occasion dirty dishes were left behind on the odd occasion. On at least 6 occasions we would have to request to have a laundry bag brought to a room as they would forget to leave one in our room.

Overall -

The experience was incredible minor hiccups that the hotel staff were on EVERY occasion were on to a remedy for that situation immediately. It is an incredible premium hotel that would be perfect for anyone...

Disappointing Experience [Not Worth the Stay]I recently stayed at this hotel and unfortunately, the experience was far below expectations, especially considering my physical condition at the time. Upon arrival, there was no staff at the entrance. no bellboy or anyone to assist with luggage. As someone recovering from neck and spine issues, I genuinely needed help carrying my bags up the stairs to the lobby. I was prepared to tip for assistance, but there was simply no one available. This lack of basic service was both surprising and disappointing.At the reception, the experience did not improve. The receptionist was visibly unwelcoming and lacked the basic courtesy of a smile. It felt as though guests were a burden rather than being valued. As a frequent traveler to HCMC for business, I’ve encountered much better service even in more modest establishments.The room itself was in poor condition. The interior was outdated, and there were clear signs of neglect, mold in the silicone around the bathtub and basin, yellow stains on the supposedly white cabinet, and watermarks on the sofa. The overall environment felt run-down and unclean. Despite all this, I still gave a tip to the housekeeping staff out of respect, as I understand they work hard, but it’s clear that the hotel’s maintenance and management are lacking.The only redeeming part of the stay was the breakfast, which I would rate 5 stars. The food was satisfying and well prepared.Unfortunately, that alone does not justify the overall experience. Given my regular travel to HCMC every two weeks for several years, I know there are many other hotels in the city that offer far better service, cleanliness, and value. I truly felt let down and would not recommend this...