Goodlife Health Clubs Adelaide City — Local services in Adelaide

My Awful experience at Goodlife Marion

I am writing to express my concerns regarding my membership and billing issues at Goodlife Marion.

I started my membership on 28 February 2025. According to the promotion (as shown in the attached photos), I was offered 4 weeks free. However, as of 30 May 2025, I have been charged for 8 weeks at $16.49 per week, which totals $131.92. Despite this, I have paid $261.39, meaning I’ve been charged an extra $129.47.

I would like to address two important points:

Cancellation Policy: When I inquired about cancelling my membership, the Goodlife Marion manager informed me—both in person and over the phone (on three separate occasions)—that there is no cancellation fee and that only 2 weeks’ notice is required.

Personal Training Charges: I was contacted by a trainer regarding personal training. I clearly declined and asked if there would be any charges. I was told by Goodlife staff that it was included in my membership and I wouldn’t need to pay. Later, when I noticed a $3.90 charge, I asked about it. First, I was told it was for tax (GSA), but when I asked again, another staff member checked the system and said it was actually for personal training.

I also requested to switch my payments from weekly to monthly. I received an email stating that my payments would now be due on the 29th of each month. However, when I paid $26.49 on 29 May, I called Goodlife to confirm the charge. I was told by the Marion manager that this payment was for an “insufficient fee” and I would still need to pay more to cover the membership. I went to the club in person to ask why I was charged a late or overdue fee on the same day the payment was due, but received no clear explanation.

This issue has been ongoing for over a month, and unfortunately, I have not received any support or resolution from staff at the Marion location. I feel very disappointed and confused.

I truly enjoy working out and even transferred my membership from SA Aquatic Centre to Goodlife, thinking it would be a better experience. However, this situation has made me feel like I made a serious mistake. On Wednesday, I attended a Pilates Mat class and really enjoyed it, which reminded me why I joined. But the continued billing issues are making it very hard for me to feel comfortable and valued as a member.

Also, my roommate was planning to join Goodlife, but based on my experience, I do not feel comfortable recommending it. This situation has caused me stress, wasted my time and money, and impacted my motivation and mood. I would also like to add that I have shared my experience with Goodlife publicly after cancelling my membership on google review, so others can be aware and make informed decisions.

Thank you for taking the time to read this. I truly hope no other member experiences what I have, and I would appreciate your help in resolving this matter as soon...

I’ve been a member for a long time, but my recent experience with them has been nothing short of a nightmare. If you value transparency and customer service, I strongly advise looking elsewhere.

About two weeks ago, I contacted them to request a refund for the advance payment left on my account. I’ve been completely ignored—no response, no follow-up, nothing. The lack of communication and professionalism is astonishing.

Because of their inaction, I had to take matters into my own hands and deal with the refund process on my own, which is something no customer should have to do. Even worse, despite requesting to cancel my membership, my account remains active, and I’m still being charged. This is not only frustrating but also feels like a complete disregard for customer requests.

I attempted to resolve this issue directly with the gym, but their staff was just as unhelpful. The manager I spoke with made vague promises about contacting Debit Success and issuing a partial refund, which is unacceptable considering the amount I’m owed. And to top it all off, the charges are still being deducted from my account.

This experience has been incredibly disappointing, and it’s clear that this gym does not prioritize its members or provide the basic respect and transparency that every customer deserves. I’ve had enough of the excuses and lack of accountability. I will not be renewing my membership and strongly advise others to think twice before signing up.

Avoid this gym if you want to avoid the headache I’ve had...

Take some advice from a member of Goodlife.

The building itself is amazing great equipment, very big and spaced out. Plenty of equipment to use. The female bathrooms are new and looking fresh. Great boxing arena. With two boxing bags and gloves.

Now this is the reason why I didn’t give 5 stars. Is because some of the staffs are rude they ignore you when your trying to create a conversation about anything. If your wanting to be friends with people from the gym don’t even bother because half of them are stuck up. All they care about is themselves and not how their Client is doing. Don’t even listen to half of the sales marketing, they aren’t even clear on it. Some receptionist are rude too, I was talking to one of them last night just to create a friendly conversation and I got straight yo ignored without a reason.

I’m not gonna name who but my mum was wanting to join the gym and the gym created an appointment for my mum without even asking her. She was wanting to join but not be pressured to joining. I’ve found the receptionist are very pushy and that’s what I don’t like !!!

The best trainer if you want to ask is Calvin, he is respectful and polite.

I only go to the gym if those people aren’t there, otherwise,

I’LL BE MOVING TO NORTH ADELAIDE.

The amount of disrespect from the staff I got...