Coles Local St Kilda — Local services in Melbourne

Friday 6 June 2022 Time around 3:30 pm Why? REFUSAL TO HONOR PRICE THAT WAS GIVEN BY A STAFF MEMBER AFTER CHECKING IT.

Facts Golden Circle 2 L Long Life Juice Varieties were on special $3.50. I asked a staff member to check the price of the Golden Circle Pineapple. They went out the back and returned with a scanner. They scanned the Pineapple Juice and then scanned a Ticket. They checked their work by scanning the ticket again and rescanned the Pineapple Juice to check the price. They then stated The Pineapple Juice was $3.50.

"Thank you. I asked you to check as sometimes there are exceptions to Specials."The staff member replied. "All the Golden Circle 2 L Long Life Juice Varieties are on special. They are $3.50."

The Pineapple Juice scanned at $4.80 - a difference of $1.30. I asked for a price check specifying which staff member I spoke to to for them to check the price again.

The Service Register Manager (claimed she she was the Acting Store Manager REFUSED to believe the Staff Member and told me that The Staff member had Misspoken. That is a COLES problem.

I said Goodbye and left and they further REFUSED to calll the staff member to check what they said.

The Store manager was not available to discuss this.

And that is why Coles St Kilda gets a 1 STAR Rating for IGNORING what the Coles Staff said what...

Great selection of groceries but at the checkout thats something that really needs fixing. Self service checkouts. Bags are so small only fit 4 iteams tops in bag and are placed way behind the checkout and no space. Its STUPIDITY SET UP. But with only 1 yes i said 1 only staffed checkout open and never seen the the others open. Have to ask. WHAT DOES CUSTOMER SERVICE MEAN.

When i was store manager with G.J. Coles. New world Supermarket . Where everything was priced marked top right cr of the item. Well think back that was true customer service where stuff cared and enjoyed working and all stuff were checkout chic trained and also know where all products are. Pal Dog Food. Isle 2 bottom self 3/4s of the way down the isle. Plus all stuff took the customer to the product.

Now at coles if u need to ask where something is. The stuff say not my departure need to ask someone else And they walk away. Took me 20mins day just trying to find Teetree oil. And 4stuff members tying find. Thats not bad cos normally the staff are to busy chatting to each other. If any one cuts in and asks for some help to find something. The look and fold arms and get are not happy The look from there eye are there saying. "I will kill you". This is every Cole. Elsternwick and Balaklava stores...

Hmmm. The lovely staff are still here at the new gorgeous look Coles, but there are some negatives. Gone is the deli which means buying prawns to sliced meats is now a pre packaged (and in more plastic) moment. Fish options have shrunk and the price for fresh salmon has increased (because you can’t buy it by the piece... because there’s no deli). And the initial glamorous additions aren’t traveling as well a few weeks in: the pineapple peeler is ok but not when all the ready to be peeled pineapples are green; the noisette branded almond croissants and Portuguese tarts are soggy; the range of daggy packet sweet biscuits has been decimated in favour of the gourmet offerings in the glamour party food section. Maybe this version of the new Coles is a seasonal party version too and when school goes back, a bit of core food options may again take up floor space. It’s nice to embrace change but the team would do well to monitor things carefully. It’s a blunt statement but our share household of formerly local Coles shoppers has tested the new Coles, enjoyed the buzz but have gone back to tired old (but hugely...