IGA Xpress Pascoe Vale — Local services in Melbourne

Really bad experience today - two items were charged more than 20% more than shelf price. One was supposedly on wrong shelf - fine that can happen- so I declined the item at the counter. Then after I paid I saw the second error. This was a clearly ticketed item that was charged much higher price. Returned and received refund but not even an apology. This IGA store clearly not part of the grocery good practice policy which states item should be free if clear difference in ticket price and charged price at scanner. Will not be returning Bad form and bad service.

Follow up - next working day - very rapid response to formal complaint with strong apology and offer to refund item, and to follow up with staff. Great to see such a quick and professional response to when...

Ordered 8 Items through Uber eats for my 72 hours hotel quarantine. The order was left on the reception as per my request and when I received the order it was sealed as it should be. Once I checked the order Raspberry jam was missing. Since the order was sealed the only logical answer for the missing Jam can be that it was not put in the bag by the store as they processed the order. Once that was discovered I called them multiple times but the call went thru voicemail 4 out of 5 times (which was full) and once in the middle someone picked the call and immediately disconnected it. Pretty awful experience specially when I ordered grocery despite of their...

The pricing is messed up. I paid $12.60 for a small WesternStar butter (advertised on the shelf at $5.70) and 2 litres of A2 (advertised on the shelf at $3.30). When I flagged it with the worker, they said “oh yeah, the pricing is always wrong”. No offer of a refund or anything else to remedy the situation for me. This is definitely not the first time this has happened in this store - nor is it the first time I have raised the...