Commonwealth Bank Potts Point Branch — Local services in Sydney

Despite being a regular at this branch the staff do not have any idea of how to process transactions. When trying to exchange notes for coins, instructed to use the ATM outside the branch, walk back in and wait until they are ready. Exchanging $10.00 for $1.00 coins, laundry, am charged a transaction fee equivalent to 25% of transaction, ie $2.50. Rationale, am actually getting the teller to do the work , annual salary of CBA teller is approx $45000.00 per year plus bonus, when explaining that ATM do not distribute coins. Call to Australian Call Centre results in a wait of approx 1 hour, mobile calls extra, to be told that should not be charged, BUT it still happens. Easier to use ATM and walk across road to ANZ bank and NOT get charged. Such stupid logic . Staff are cold...

I’ve lived in the area for about 3 years and, like most apartment dwellers in the area, I use a coin-operated shared laundry. For 3 years have come to Commbank for coins, no problem - they have now changed protocol so I can’t get any coins because I don’t have an active Commbank account. There is no other bank in the area that can provide coins, and all of the grocery stores in the suburb (Coles, Woolies etc) have a $5 coin withdrawal limit. So now, I’m royally F’d when it comes to doing laundry. Not sure how this improves security for customers - The staff could not be more apathetic when I told them...

I went there this morning to withdraw some cash. I did not have any identifications on me. Luckily I remembered all my details. I also asked to please help me to set up a pin number for my commonwealth App on my new phone. They said they couldn't help me with my request simply because I do not have all my identifications on me???? Yet I just withdrew money. But with all your explanations due to high security you still cannot help me to set up a miserable pin number. Guess what? I went to another brunch and they did it. You are USELESS...& will no longer use your services...Posts ponts...