Aurora Home Hardware Building Centre — Local services in Aurora

Horrible service at the Aurora Home Hardware. We were at the Newmarket Home Hardware and couldn't get the Christmas lights we wanted. The service there was amazing! The person there couldn't have been more helpful. They called to the Aurora Home Hardware and they said that they had checked and that they had 5 sets. Great off we went. We couldn't find what we asked for so asked for help. It was like pulling teeth. No one wanted to make eye contact, and when we finally got the person in the area responsible she said no they didn't have any. When I told them the Newmarket store called for us and they said they had 5 sets she said "I don't know why they would have told you that, our inventory system is about 20 years out of date". Wow! Really? I also enquired about the price difference being higher for same product different color. She said they safe independent and don't have same sales. That explains it! Two totally different experiences, both Home Hardware. One amazing, other horrible. And there was a defensive attitude no apology for the inconvenience. My recommendation is to go to the Newmarket store for great...

I needed a new flapper for my toilet bowl and I decided to give a chance to a small store, they had a few choices but none seemd to match my bowl so I looked around for some help but nobody was around or available so I went with a universal one and.....it did not fit. I went back and returned it and came with my old one to try to match ...again no help they had people around but it seems they are to busy even do they can see u stuck for 10 minutes in the same place.....how about the old " Can I help you sir"....not a chance , so I picked up a more expensive one who looked similar with mine...it did not fit either so I throw it in the garbage went to Home Depot in and out in 5 minutes. No wonder the small stores are disappearing they had one thing going for them the customer service....well it seems that is gone ....and so they will be in a not...

I frequent this store for a certain market. Vanities. I have ordered lumber orders, large and small, and other products as well. Never any issues! But my main focus is always vanities and bathrooms. I deal with BOB. I have gotten many vanities from him, and been very satisfied with the quality and finish of the products with their very fair pricing. Bob is a pleasure to deal with, and he is extremely knowledgable and can answer any questions you have. Bringing a client with me, he explained many features to her, as I understood while she needed the knowledge. Very thrilled to visit Bob any time.

Great store, fair pricing, and always ready to try and do what they can to make your experience a...