Anthropologie — Local services in Calgary

Went in store to place an order in November for a Christmas gift, told it would ship soon. Did not hear back almost a month later, contacted store that advised they could not track the order, told to call customer service. Called CS via text and advised my order was cancelled, when asked why she advised none in stock at the time but then showed they had them, and for the inconvenience of no call on the cancellation I could order again for the sale price (commendable) but had to call their customer service 1800. I called the 1800 number, explained the situation and the CS advised they did not have them at all in the color I ordered but could get in white. I advised this is not what I ordered, she said for the inconvenience we will credit you back? I advised the Customer service was lacking and this was not acceptable. The phone went silent for 4-5 min while I could hear them breathing on the other end. I asked if this was a game they were playing and they said “I do this when I need to take a couple minutes before I say something I shouldn’t”. I was shocked and asked for a supervisor. Supervisor was very kind, explained everything in detail again. She said the contact on the text should not have said they had them and the the person on the phone was also not correct in offering the other color because it was only available in USA. Unfortunately I was not able to get the gift my daughter really wanted. I know this is a very stressful time and I understand that, however it was a vicious circle of trying to get what I paid for. Unfortunately for this hassle I will not be...

For what is meant to be a higher-end store, the level of service is at the bottom of the barrel. I had four interactions with customer service, where they did not do as they said they would, and I never received the item I ordered. I have been a regular customer who will not be returning. I ordered a pair of jeans in October and they they never arrived. I had to contact Customer Service twice in December to get a replacement pair sent. On the initial call, they said I would hear from them in 72 hours. I did not hear from them and had to follow up again. They again told me I would have to wait three days again to get a response and I had to say no, I have waited already and want a response now. After a lengthy wait for a response, they agreed to send a replacement with 48 hour shipping. The replacement order also didn't arrive. I gave it a lot of time due to the Canada Post strike, which caused delays across all mail delivery services. I finally had to call again to request a refund. They wanted to take another three days to review it, and I had to ask them to process it immediately as I did not want to waste more time dealing with the issue. Once they agreed to issue a refund, I did not receive any written confirmation until I asked for it and had to wait on the phone for 20 minutes for it to come through. Having been told previously that something would happen that did not, I wasn't trusting their service again. Absolutely...

Yesterday I spoke to the manager Kelly in the morning on the phone about coming in to get some price adjustments since I couldn’t get through to their concierge service. That night in person, as I was getting the price adjustments completed, I was met with eye rolls from the staff who were exchanging looks while laughing and snickering at me. The entire process took 15 minutes but you would think I was asking for an organ, the way they were acting. I got scolded once during the process and then as I was trying to leave for asking them to do what is part of their job and keep in mind the store was dead so it’s not like they were busy. I finally got upset and said that if they didn’t want to do it, they should’ve said no in the first place and then they lied and said the manager I spoke to had said no. I’ve never been so embarrassed and treated so badly at a retail store and because of a service they claim to provide. Never thought I’d be bullied by grown women. Rae, Shawna, Anna, how sad you need to laugh at and belittle customers to pass the time and feel better about yourselves. You should...