Best Buy — Local services in East Gwillimbury

First off Sara Fantin you must know someone at the store. Second Sara Best Buy owns Future Shop. nobody writes positive reviews. now I went there to buy a desk top and as i'm trying to make up my mind I ask 2 girls at the counter .where is Asus made they both said Germany . I thought that sound good so I buy the computer 3 year warranty everything. I go home look it up on the computer it says Taiwan.i get it the box says China.thats fine. I go online to the Best Buy site to upgrade my rewriter to bluray. I go to the parts dept it asks model I type asus it says 0 found .so I go to Future Shop site everything is the same products ,price , sales ,geek squad , and what do you know parts dept. so I type Asus 0 found. so I call Best Buy talk to the manager and say where are the parts I bought a 3 year warranty. she says if your computer breaks we'll fix it . I said I want to upgrade . she asks me what I would like to upgrade .I told bluray r/w and she offers me another brand external drive. I said why would I want external I have to stack an APC under my computer how high do you want it to go to the ceiling. plus external drives are slow and if I knock it off its done I say to if you bought an IBM would you want IBM parts .she says yes .I say wheres mine ( meaning parts ) no answer.so I say to her what about the 2 girls telling me about Asus being from Germany she try's to defend them buy telling me that head office sends them what ever and they have to sell it . I say so don't your associates educate themselves she says no . I say so your telling me that the people you have there don't have to educate themselves on products . she tells me no .I say so your telling me you have minimum wage something or others working there.she says yes.i said I want my money back. it ends up being just over 30 days and it was a no . more was said but that's about it. so looking further online I found Tiger Direct that has everything so time goes by middle of December I go in the store to look at a few things like APC no stock Asus bluray r/w nothing I was there 1.5 hrs finally the third person I called over could and could not answer my questions hes telling me to put another brand in do it yourself .I said i'll blow my warranty oh on you won't yeah right.and you know dam well if I put another brand in there the first time something goes wrong there gonna blame that part and show you the door. YOU KNOW I DON'T MINE SPENDING MY MONEY BUT DON'T MAKE ME FEEL LIKE IT'S MY FAULT THAT YOUR PROBLEMS ARE MINE WITH THE WAY HEAD OFFICE AND THE WAY THE STORE IS RUN THATS YOUR CONTROL NOT MINE . I'M SUPPOSED TO BE A HAPPY SHOPPER NOT GET HOME WITH A SORE BUTT I THINK I HAVE TO PUT AT LEAST 1 STAR BUT...

This was far the best location in terms of staff bending over backwards to make things right when it comes to that old adage "customer is always right."

First, I purchased a product (electronic item that had a 14 day return policy) as a Christmas gift for a friend, who sadly passed away before I could give it to him.

At this time, I was moving and packed the item, but it got lost before I could return it. I happened to find it 9 months later. The product was in it's original unopened package, along with the receipt, and was still on Best Buy's shelf.

I knew I could not get a refund or exchange for it, but thought I might be able to get a store credit because of extenuating circumstances. Went to the store (Etobicoke) where I purchased the product to get a credit, but it was to no avail because of store policy.

I felt helpless and frustrated, but still thought Best Buy should be able to accommodate me since I have been a loyal customer, purchasing thousands of dollars worth of items in the past 5 years, which they have a record of.

On that account, I called Head Office in British Columbia and the representative told me that it all depended on the Manager's discretion, and that it was not an obligation to bend policy rules.

I went to two more locations, one in Toronto Eaton Centre and one in Barrie, which I live near now, but it was to no avail.

Finally, I was able to get a store location, Newmarket, ON, who's Manager was understanding and sympathetic. Courtney was able to give me a store credit of $172: I was elated and thanked her and told her I appreciated her efforts to make it right.

Second, I purchased a Galaxy S9 Plus shortly afterward at this store (I live near the Barrie store, but will no longer shop there) and the staff at this store were very patient with me, even though I could tell they were getting frustrated with me because they were doing all this paperwork and making long phone calls to my carrier.

I purchased a Galaxy S9, walked out of the store, and realized 20 minutes later that I did not like this phone, and wanted the bigger Galaxy S9 Plus. I returned to the store immediately and you could just imagine the salesperson's facial expression, Nathan , who dealt with me, when he saw me show up wanting an exchange.

At any rate, the whole ordeal, including the original purchase took almost 2.5 hours. I was exhausted and the salesperson, who dealt with me for the return and exchange, Aaron, was too, but he was still very polite and had his game face on.

In sum, this is the best location when it comes to understanding and sympathetic managers and friendly, patient, and polite staff. Thumbs up to the...

I absolutely love going to Best Buy in Barrie because it's closest to home. It happened to be that what I was looking for was only available in Newmarket. When I arrived, a nice CSR sold me the product as new and unopened - Apple Watch Ultra 2. By the time I arrived home, it was already past 6pm, i.e. past closing (on a Sunday). I opened the watch box that evening and discovered that there was no actual product inside, but a box full of screws. I was frantic, thinking I would be blamed for this, so I went to Best Buy the very next morning. I was greeted by the only manager present there at the time named Alessandro. I explained the situation, showed him the receipt, time stamped photos I took the evening prior, and I told him that I checked the IMEI and serial number of the product on Apple site, and as it turned out, it was a product bought and activated in May 2024, so it was already over 3 months used. It was sold to me as new. As it turns out, the product was a return that wasn't checked properly, so I was sold an empty box. Best Buy did an investigation fairly quickly, and I got my refund. I am very grateful for that. While the two associates named Hayley and AJ were absolutely kind, compassionate, and fantastic to deal with, I cannot say the same for the manager named Alessandro. Not only did he not seem to care whatsoever about the fact that I was frustrated and anxious, even though I told him so, and I am sure he could see it in my entire demeanour, but he presented a very arrogant attitude and body language in general. Never once did he say anything along the lines of "I am sorry for your experience" or "I understand what you must be feeling right now", but in fact, he made me feel like I didn't matter at all, and that he would casually get back to me. He did NOT get back to me. The team lead named Hayley got back to me on the phone, was very kind and understanding. AJ was wonderful as well. Both said "sorry for your experience." When I saw Alessandro, when AJ was completing my refund, all he said was "oh hi." When I asked for compensation for my experience and emotional turmoil, he said "we don't do compensation." When I asked Hayley, she presented me with a small gift card. I really appreciate what Hayley and AJ did for me to help me and relieve my anxiety about Best Buy selling me a tampered-with product. I think Alessandro should be given a training in how to speak with customers with compassion, kindness, and open mind. This should not be the encounter customers remember with regret as it reflects on the entire store. I do not recommend dealing with...