Walmart Supercentre — Local services in Hamilton

The customer service here is absolutely abhorrent. I purchased a blow dryer yesterday not realizing I had a different one at home so I decided to return it this afternoon.

The employee had been passive aggressive from the very beginning as I had mistakenly done some shopping first instead of doing my return (she made sure I was very aware of my mistake), thus setting the tone for the rest of my experience.

I hadn’t opened the box after purchasing it so I was under the assumption that my return process would’ve been simple, but I was informed that the serial number of the product itself did not match the one on the box and there had been missing parts. I had gone back and forth trying to explain that that is how I purchased it, and had to ask for clarification as to what parts were actually missing. I guess the implication was that I had kept some of the blow dryer attachments for myself (but not all of them?), and replaced the blow dryer that came in the box for an identical one with a different serial number(???)

I had asked if prior to purchasing the blow dryer, I could’ve opened the box and ensured all the contents had been in place, and was told that I was not allowed to do that either, so there was really no way to mitigate this situation.

They offered me an exchange but I had stated that I wasn’t interested as I had no need for the product altogether, and apparently it was the last one on the shelf anyways so I couldn’t exchange it if I wanted to. The ‘customer service’ employee suggested selling it on marketplace as a more viable solution.

I can live without my 40$, but it’s concerning that a company of this stature is comfortable offering this level of service. Even if I was able to get my refund, the tone of the lady working made it very difficult to receive it with any sort of kindness, or want to return to this location. I guess allowing employees to chat in big groups with their friends supersedes any kind of quality control. Hopefully the customer service employee finds a career she likes as evidently this doesn’t seem to be a job that she...

To: The Owner and Executive Leadership of Walmart Canada Walmart Canada Corp. 1940 Argentia Road Mississauga, ON L5N 1P9

Subject: Decline in Standards and Loss of Consumer Confidence

Dear Walmart Canada Leadership,

I am writing to express my deep disappointment in the current state of Walmart stores across Canada. Over the past decade, what was once a reliable and well-managed retailer has deteriorated into an unorganized, unclean, and poorly supervised operation.

The conditions in your stores are unacceptable: produce is often left to rot in coolers, pallets of inventory clutter aisles for days, and shelves are consistently disordered and neglected. Trash litters the floors, and employees display little to no engagement or pride in their work. Communication barriers and a lack of basic training have made customer service nearly nonexistent.

Let me be clear — the issue is not the diversity of your workforce, but rather the complete failure of management and corporate oversight to train, supervise, and uphold the standards that once made Walmart a trusted name in Canadian retail. What used to be a dependable shopping experience has devolved into chaos, apathy, and disregard for both customers and staff.

After over 30 years of loyal shopping for both my personal and business needs, I can no longer justify supporting a company that has so thoroughly abandoned its values. Effective immediately, I will be discontinuing all purchases from Walmart, and I intend to share this message with the 50,000+ active consumers who shop through my own business network.

It is my hope that this letter serves as a wake-up call for your leadership to re-evaluate the culture, training, and operational management within Walmart Canada. Canadians deserve better — and Walmart once delivered...

My elderly mother lost $100.00 due to purchasing a gift card at this location. My mother bought a $100.00 gift card at this location for me for Christmas. Today I went to use it (for the first time) at the Walmart in Waterdown and was told it had a $0.00 balance at the check out. That was embarrassing. I then drove to this location in Hamilton where the card was purchased to explain what occurred to their customer service department. A printed history of the card was provided and it indicated that it was used at store 1000 (Milton). I have never been to that Walmart. This card was obviously somehow fraudulently used. I was told to contact the Milton location as the usage occurred there. I then drove to Milton to speak with their manager at the customer service department. I was told that I would have to return to the Hamilton location as I would have to deal with this matter where the card was purchased. The Milton location manager indicated loss prevention will work with the Hamilton location. So, once again I drove to the Hamilton location only to be told the information I was told was incorrect and I would have to deal with this in Milton. I wasted two hours today, plus gas dealing with this debacle. Obviously the left hand doesn't know what the right hand is doing within Walmart Canada. Or their managers are not properly trained to deal with this process. I will be boycotting Walmart Canada moving forward, and will escalate this to the company for a resolution. I am less concerned about the $100.00 at this point. I'm concerned about the principle of being made to feel like a thief and to have to prove myself. And an elderly lady is out $100.00 because of this.

Update: One month later, no response. Walmart is out of touch with customers that have been...