I was disappointed with the quality and service we received. My husband bought me a ring for our anniversary while we were in town. It was advertised as a “daily wear” ring. It didn’t come with care instructions so I assumed it was safe to wear daily! I wore it for less than a week before it started tarnishing and turning my finger green. We live in Calgary, but we come to Lethbridge a few times a year so I put it aside until my husband would be in town next. My husband went to the store today to explain the situation, but they refused to do anything to compensate for the faulty product. They wouldn’t offer an exchange, return, or discount for a new ring. This experience was quite frustrating, especially since we had hoped for a memorable anniversary gift. The store’s lack of willingness to address the issue left us feeling undervalued as customers. We had expected better customer service, especially given the quality of the product advertised. We will not be making future purchases from this establishment and will share our experience with others to prevent them from facing similar...
Read moreFor my fiancé and I, working with Nicole to create our engagement ring/ wedding bands was an incredible experience from start to finish. She is so detail-oriented, truly taking the time to understand what we had in mind and bringing it to life with such care and precision. Her communication throughout the process was exceptional, making sure every question we had was answered and guiding us through each step to ensure we created something perfect. We are beyond thrilled with the final pieces—they're everything we could have dreamed of and more! We can't wait to collaborate with her again on future custom jewelry. I know each piece will be just as special...
Read moreI am a frequent customer of olive branch I have been shopping here since it was a pop up at the local markets in Lethbridge. I have an amazing experience every time and always walk out with a smile on my face:) Nicole is the absolute sweetest and is very passionate about her store. There are so many options with all of her jewelry; there is something for everyone. I have so many pieces from her and I am in love with every single one of them, I could never pick a favourite! If you are ever walking downtown or visiting lethbridge and looking for some adorable affordable jewelry, Olive Branch is definitely...
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