The Brick — Local services in Niagara Falls

Though Komal was friendly and polite, she did not seem to know much about what she was doing, which required us to be extremely patient and tolerant of her inexperience and lack of knowledge about the products in the store and the various payment options. Since the fridge and stove we wanted from searching the online site were not on display, we had to search ourselves to find a similar fridge with the drop down shelf since she had no idea what I was talking about. Then she couldn't find a stove that had similar features either. We had to find one on our own. Which was easy enough, but she should know her stores products. I felt like I was dealing with a high school student on their first day. Then when we decided to close the sale she gave us very confusing and false information. At first she said we could pay for our tv, fridge and stove using Flexiti 0% financing and get 4% of our net purchase price back and use that discount to pay for a recliner we were interested in, all in this same visit. She did not explain what Flexiti was. We thought it was a Brick rebate, but it turned out to be an application for a digital credit card. This was very confusing as we had to fill out a form which I later found out was an application and then wait for an email to get the digital credit card number to give to her. She then told us it was a credit company, but that it has no interest rate and we could use it anywhere. She put through our sale and then told us we would have to wait for an email to register our account and then we'd get the rebate. So we couldn't actually use the rebate right away on the recliner like she claimed. But said they were having a VIP sale the following week and we could use the rebate on an even more reduced price on the recliner then. So we accepted the changed information. We were able to then pay the Flexiti balance in the store. Four days later we got an email from Flexiti reminding us to register our account. It said the interest rate was 31%, not zero like Komal claimed. I decided to call the Brick to get more information about how this Flexiti worked. After speaking with the first clerk who didn't seem to know how to answer my questions, I requested to speak to someone who understood more about how Flexiti worked. She wasn't willing at first but I insisted. The next clerk told me that I would get the 4% rebate email in 2-3 weeks after registering. It would be added to my flexiti account. I told her Komal had told us we could use it next week at the VIP sale. She then put me on hold for 10 minutes to speak with her manager. She came back to tell us that Flexiti pays out the 4% rebate four times a year, and the next payout was in October! I was furious. The only reason we accepted doing the "Flexiti 0% finance thing" instead of paying cash, was because Komal told us we could get 4% off the recliner that same visit, then we're told can't, but we'd have it in time for their VIP sale the next week, then to find out we don't get it until October!! I didn't want this Flexiti online credit account in the first place, we only agreed because Komal said we could use the rebate that same visit to get the recliner. I felt tricked and misled. They said they would let Komal know how the Flexiti financing and rebate really worked. So again, she had no idea what she was doing and gave us false and misleading information. And considering the first two clerks I spoke with when I called 4 days later also had no idea how the Flexiti financing worked I feel that the management at this Brick location obviously doesn't train their staff properly. I'm very angry about the whole experience. I just assumed I was being told the truth by the sales employee Komal. Buyer...

Store manager isn’t the nicest to talk to . He will basically not listen or help in anyway. Stacy told me “ please keep chair as they need to be returned for exchange and the bed can be disposed of since it’s unfixable “ . Due to this miscommunication I throw the bed out . Then when they arrive with a new one I purchased with the store credit they gave me they ask for the bed .. it’s gone in the dumpster so they don’t deliver the bed . After speaking to the manager he basically told me to go in this dumpster and get it out . This dumpster is ten feet below the ground and I am five months pregnant. I not happy with this disrespect and response I received. I don’t know how that man can treat people like that and still sleep at nice . My advice go anywhere other the Niagara Falls brick . Drive the extra 30 mins to st cath.

So just provide a little update. Even with the evidence I had to prove to the brick that they messed up. And they miscommunicated something to me and they shouldn’t have. They still did not want to help out at all or give me the bed that I was promised, even though they had photos of the bed broken, so there was no way I could resell it or give it to somebody else cause it was physically broken like you could not put it back together. I did talk to someone at head office and they apologized and compensated me. They asked for me to go to a different brick but I refused. I said I’m done with the brick. I went to Leon’s up by the outlet. I explained everything that happened. I showed them and show them the video call I had with the store clerk telling me to dispose of the product. They were amazing. They helped me discount. They gave me free warranty and free delivery and the bed I received from them and the mattress was so much better than I could and asked for. I find it very disgusting that they sent somebody to take photos of the bed. They deemed it unfixable and basically garbage like there’s no point of keeping it. They told me to dispose of even if it was a mistake and wording it was still on them. I feel like the brick does not care. They’re all about money, money money. Especially the Niagara Falls the manager is so disgusting. I also have a video recording of me going into the store returning a different product and he was just so disgusting because I also had an online order that I wanted to cancel. They said it was delivered and it was not delivered and then the manager turned around and said either she’s lying. He said that on camera is very disgusting. You don’t say that in front of a person and it’s also supposed to be signed so if there’s no signature which there wasn’t it’s on them, I ended up figuring it out on my own with no help from the store and I returned it because I want nothing from the brick got rid of all my furniture that I bought from the brick and I’ve decided to go with a different company why support a business that treats customers, especially longtime customers such disrespect the store manager really needs a new job or some...

BEWARE OF SO CALLED CREDITS FOR EXTENDED WARRANTIES!! I purchased an extended warranty on a love seat as I was told that if there were no claims after a required time, I would receive credit for the entire amount. I was very pleased that The Brick reminded me that I had a credit for $249.99 and had until the end of Dec./23 to use the credit. At the store, the associate told me that 1. I had to select minimally $400 worth of merchandise. And 2. that amount would be billed, plus tax, then the $249.99 would be deducted from the total. I asked that the credit be applied before the tax was calculated, and on urging at the second request, I was met with a hand up, and the somewhat terse words "Non-Negotiable". I selected approximately $267 of furnishings that I could use, and chose giftware to make up the difference for a total of $455.28 which included 13% GST, then the credit of $249.99 was deducted from the total requiring me to pay $205.29. In total, my 'credit' cost me $205.29 plus the original tax of $32.50 on the extended warranty. In order to claim my 'so called $249.99 credit' it cost me an additional $237.79. And, given that I am unable to assemble the furniture, there was an additional cost involved which I contracted privately.

Two issues: -Had the credit been applied before tax was calculated, my out of pocket cost would have been $32.50 less. -Had it been evidenced to me at the initial purchase of a love seat on which I bought the extended warranty, that I would have had to spend an additional $150, plus pay double the tax on the extended warranty amount, I would have made a much more informed decision. I am left to believe that The Brick determines this policy for some gain for the corporation. Everywhere else I buy goods and get a credit, the credit amount always includes the tax. I will certainly make more informed decisions should I ever decide to buy anything from The...