SilverCity Victoria Cinemas — Local services in Saanich

SilverCity Victoria is of course one of the main theatre available if you want to see a show and it’s been the main theatre for years that we have been frequenting. Lately we are opting for the Victoria Odeon downtown due to the more comfortable seating, but the prices are the same because, well, it’s all owned by famous players, including the Westshore Odeon. Famous Players has made sure to buy up and shut down the last few remaining ma & pop theatres except for the Sidney Star.

So back to Silver City Victoria, it’s extremely expensive as you will pay $25 for a couple to get in and probably another $25 for popcorn and 2 drinks. It’s hands down and easy $50 just to see a 90 minute movie, which now you have to also endure COMMERCIALS for the high price you pay. No one minds previews as it gives you a chance to view what you want to see next… But frickin’ commercials? C’mon. Lower price tickets if you want to go that route.

Staff is always nice and friendly but there are never enough. It seems Silver City is trying to go to the self-serve model more and more than which in turns means they don’t hire as many people that live in Victoria. There is now 1 person that you can physically go up to and buy tickets and about 6 self-serve machines that they pay someone to watch people use, just like the self-serve grocery checkouts. So again, prices haven’t gone down but they are employing less people… Not really out for the Victoria economy.

There are always lots of movies to choose from, which is great but it seems most of them are the Imax or the Dbox versus the regular movies which are cheaper. The last movie we saw there was Rampage and the sound quality was a little off. We would have complained but really who do you tell that would care?

The expensive popcorn has been a little stale lately and although we pay an extra dollar for layered butter it rarely comes as requested. Tuesday may be the cheapy night to go but for us it’s a little too busy so if we’re going to see a show we want to be able to hear it and not sit in the front row.

For the most part SilverCity is always clean and it’s bright and big and basically a fun looking theatre. But we find that lately it’s just becoming too high of prices for such bad service and the corporation isn’t really putting much money back into the Victoria economy for our patronage. So we really only go there once in a while now and not once a week like we used to and if there is another theatre playing what we want to see we will usually go...

Horrible experience the past two visits. I'm not sure that this theater teaches, coaches or understands guest service.

Visit 1. A few weeks ago I went to this theater with some family and decided to buy the BIG popcorn. The Big popcorn has been free refills for about 30 years and someone decided to change this promotion (Just at this theater the manager tells me). I purchased the big bag because of the promotion. The poor service is in their delivery. A. Went up to the counter during the movie (Missing some of the movie) and was told that they didn't do free refills anymore. Asked for a manager. B. Manager tells me that the promotion has changed. I explain that this is why I bought the big bag instead of two regulars and he just stands their with a team of kids stating the facts (Not another customer in sight and three full bins of popcorn behind him). It was Ludicrous!!!!

Went to Jason Bourne last night and end up in the wrong theater. My ticket says 6. The Marguis above the door says "6...Jason Bourne..." and so three of us end up in the wrong theater watching the second half of the movie. The 10:15 doors are right behind the 9:15 doors! Crazy! A. We were 5 minutes late so when we walked in, we thought the movie had just started. B. Asked for a manager after my 45 min movie to show him their mistake....ITS COMPLETELY STUPID for them to show both movies next to each other. We even take some of the blame as we were late and walked into the wrong movie but the manager actually points out to us that movie theater number is on our ticket. I show him the perception of the guests from the floor and he RELUCTANTLY gives us Courtesy tickets....not before showing us the numbers over top of the doors of the theaters. SORRY DUDE, the numbers above the doors are behind the MARQUIS showing 6........JASON BOURNE.

Everyone of them should read CUSTOMER IS ALWAYS RIGHT BOOK....even when we the customers are a little stupid.

Spent $60, worth ZERO and even my courtesy ticket won't get me my time back. I'll even have to REBUY the $6.00 popcorn and $6 Pop if we want some when I use the courtesy...

Cleanliness is great, expensive of course, but when we went to pick up our online tickets. The paper ran out and we ended up waiting for 20 minutes for the guy to come help and try to replace the paper. He ended up helping multiple people lining up to buy tickets while we waited 20-30 minutes for him to come over to help us after many times going over to ask for help. He just kept helping everyone but us, then he didn't know how to reload the paper roll. He ended up printing it off for us. We ended up being late for our movie, despite being half hour early. I understand if there's only one guy manning the desk but he could have just brought us over in the beginning to print out our tickets, rather than waiting forever while he helped new people coming up to the desk. We could have been seated and eating our popcorn by then. We had already paid for our tickets ahead of time, to save us time of waiting in line! Also, bring back refills for pop and popcorn. Capital 6 does currently. Doubt it's gonna dip in their pockets of profit at all. Overall, it was a very irritating experience waiting forever for pre-purchased tickets only to wait longer than everyone else that showed up later than us!! Will be going to Capital 6 theatre from now on. Poor service for such...