19 Islands — Local services in South Industrial District

Albert, Harvey, Quinn, and Josh, thank you so much. 🙏

I started my saltwater aquarium tank about one year ago. Albert came and gave us a quote. Both my wife and I felt very comfortable with his knowledge and logic about saltwater aquariums. We got our quote, and when I was talking to a friend about it, he suggested that I talk to his guy, and maybe I could save money. So I thought yeah, it’s a fishbowl, water, salt, lights and fish, how hard can it be? So I decided to get his buddy to help me.

And this was a big mistake.

I soon realized this guy was not the dude to help me: many, many bad mistakes where made. I then steered away from him and went to another aquarium store that services tanks and advice on setting up etc. I will leave them unmentioned due to respect, but they are well known—one of the top 5 in Edmonton.

I felt in good hands till I got an & $1800 water bill for one month! That’s right, $1800! Epcor called and asked if I had a water leak cause something is wrong. We troubleshooted on the phone, and we realized. That the “unmentioned aquarium company “ installed my top-up system and RODI system incorrect and my water was Constantly running for close to two months ! (remember at this time I had never serviced my tank. I hired them to come and do everything necessary to look after it and they had been for about 8-9months at that point) none the less I fired them and looked for another company, and I circled back to 19 islands. Here's where I got humbled. I totally forgot about talking with Albert. And on the phone, he’s like, “yeah, I gave you a quote, right?” Then it kicked in! I was humbled, but I learned a very, very critical lesson in life. Sometimes the cheaper thing is to damn expensive!

Since then, they have corrected everything! Saved me from a fire hazard from the work of other unmentioned company. They had me send them a list of the fish and coral that were in my tank since inception, and I realized the other company sold me fish that were meant for a 2+ year tank. And yes, the fish died. I lost at least $2000 in fish because of bad advice. I could go on, but you get the idea.

19island are specialists at what they do. I’m a specialist in a professional environment. I know professionalism when I see it, and they are every bit of it.

My tank is happy, healthy and Vibrant since they took over, thank you so much 19Island. I appreciate all the help and ongoing support and services.

I usually would never take this much time to write a review. However, I felt responsible for doing it. I genuinely hope this helps you avoid the same mistakes I made. Saltwater fish tanks are beautiful!! And it does not have to be a bad experience or an expensive one. ( mine was, trust me, it cost me almost double the price not hiring 19Island from the beginning) Trust in the 20+ years of knowledge of 19Island. They will look...

Love this store they are so friendly and so full of knowledge they do a variety of things from coral and making dry rock peices for your tank, they will help you and give you so much knowledge , you feel so good about what u learned once you leave. Love this store #1 place in Edmonton hands down. They don't have a sign up yet but there in the south end beside the ReMax definitely check it out if you are around there. Say hi to quin or Albert. They also do the fish tanks at the librarys and other offices and business...

Great Store, so glad i finally found it. They have a lot of stuff i almost ordered online .. the products no one else wants to stock, or their head office doesn't let them. Jeff was there and was very patient, knowledgeable, and had great suggestions.. He even tolerated my jumping around on topics due to my excitement.. These guys had the Red sea Reefers in stock before anyone else!.

Great setup .. lounge chairs.. a place to sit and watch the suspension tank .. kids got to sit and enjoy...