Economy Inn — Hotel in Edmonton

The owner is rude and inconsiderate. He does not care about the customers in any way. The room I booked was disgusting. Black mold in the bathroom snot on the bathroom door the carpet was gross and the bed sheets didn't even look like it was washed. I went to the own to complain and he pretty much blew me offer and said if you don't like the room then they'll refund me if I wasn't going to stay the night. So I went back up to my room to talk to my girlfriend about what we should do and we decided that we were going to not stay the night. So i went to get a refund and he turned around and said he could only refund my deposit. That he would give us a different room if we wanted which he should have said that the when I went to him the first time. The owner is a scammer and no regard for customers as well has no intention on making sure his establishment is being ran properly. He just plaste the blame on his staff and said that's just how they work. So in the end I was ripped off for the money I paid to stay the night in a clean room and he refunded the deposit that we would have gotten back anyways. This business should be shut down for the fact that there are health and safety issues at hand. Black mold is not something to mess around with and definitely not something you just leave and not doing anything about. Oh and on top of everything the owner refused to refund my money I paid for the room and then made it sound like he was doing me a favor by refunding me my deposit that I would have gotten back anyways. So he took money and kept it when he had no right to. I'll be getting ahold of health inspection as well as the better business bureau. The owner is arrogant rude and has zero customer service skills. I told him that he should take down his sign that states if there's anything they can do to make the customers stay good to let them know. Which in the end the owner proved it's a lie and false advertisement. All he could do is brush anything I said to him off like nothing...

WARNING: DO NOT STAY HERE!!! During check in the lady at the front desk was rude and treated us like we were disturbing her. The lobby area and hallways were dirty and disgusting and that should have been an indicator of what our room would be like. When we got to our room and started to settle in, we noticed that the rugs looked as they have not been vacuumed and the bed was dirty like they have not washed or changed the sheets. The bathroom had black mold and snot wiped on the door. The main door wouldn't close properly. My boyfriend went to the front desk to share our concerns and the owner was rude and confrontational. He informed us that is how his cleaning staff does their work. He told my boyfriend that we could check out and get a refund, so after talking about it we decided to check out. When we checked out we were told, NO REFUND. The owner also informed us that we were even lucky to get the room for they do not accept cash or debit visa. He then made it seem like he was doing us a favour by giving us back our deposit. He informed us that we couldn't find another hotel at the price he charges. We have stayed in nicer and safer hotels at the same price we were charged here. The owner proceeded to tell us that his hotel is ALWAYS full but then told us we could have another room. We informed him that we would be contacting the Health Inspector and he told us to, " go for it." When we got home, we contacted the Health Inspector and sent in the pictures we took of the conditions of this hotel. If you want a safe, clean and enjoyable hotel, DO NOT STAY HERE!!!! It just leaves you stressed and...

Good price ($69). Then the haggling. Choice.com booked me for a single adult. On arrival, I told clerk that I was "senior", rate $62. Too bad, he said. I gently insisted: OK, I give you $65. No, still gently, senior should be $62. Ok, OK, I make it $62.||Ridiculous: is this motel really part of the Choice chain, which usually has service standards that I trust and respect?||Did I mention the very active railway tracks maybe 50 feet away from the motel? It was my mistake. I should have noticed the tracks (or noticed other reviews mentioning the tracks). I left the motel after being in the room one unpleasant hour. I lost my money for the room, but I eventually found another motel (Quality Inn, Nisku airport) for $79, which is an excellent clean quiet first-class motel. Yes, I decided to pay NOT to stay in this motel!||Room? Could not control heat: thermostat was inoperative. Baseboard heater could not be controlled. Hot, hot room (December), but small window could not be used due to train noise,||Unpleasant atmosphere outside the motel. I met one non-guest while I walked in between car and motel. Another was seated in lobby. There is a sign in the "breakfast area": "Only registered guests may use the breakfast facility". That sign tells me a lot.||The main outside door to the motel requires room key card to be swiped. But the mechanism was broken, and the door was open to the public. Some security.||Choice.com should inspect this low-class motel. And obviously ignore the glowing reviews: totally meaningless...