Albion Neighbourhood Services / BGC Albion — Local services in Toronto

I’m so thankful they helped last 2023. Unfortunately, I got my depression last 2024 , that time all of my kids and my wife left. I approached EPIC again last June 2024. I got only promises and insufficient replies and being transferred to 4 different case workers and waiting for almost a year to got the decision if I could get help from them. Since June 2024 I patiently waiting until I got a reply from them, May 30,2025 that they made their assessment and cannot continue my application. i thankful they did help me last 2023 but failed on the 2nd time and waited way too long to reach their decision. They should fastrack their application because they don’t know how the applicant is getting through and experiencing right now. Waiting that long is so depressing. Thanks for their kind staff who...

I called Tenisha today in regards to a desperate situation I was in. Within the first 5 minutes of me trying to explain my situation she kept interrupting me.

Then when I told her to "hold on please" she hung up the phone and I haven't been able to reach anyone since.

I have never been in such a vulnerable place before in my life and to think someone would take advantage of that and treat me this way while i'm in a crisis is so sad. So many people forget where they came from.

Luckily, I called another branch district who have helped me thank god.

Tenisha is an absolute joke to the...

Save your time and mental stress, and go to another service location. This location is not well managed, high staff turnover which means applications that should take 30 days to submit takes over a year to complete. Which leaves you in a bind looking for support. Their customer service skills are subpar and need training supporting clients. Save your time and energy they are unprofessional. The bad part is they are located in an area where many people are new immigrants and seniors. The cannot provide help for some of the most vulnerable...