Mount Pleasant Universal Funeral Home — Local services in Vancouver

I would like to express my deep gratitude to Gillian Wong for her care and support during my most difficult time. I am very impressed with her professionalism and warmth at Mount Pleasant Universal Funeral Home. My mom passed away at home last month. I called Gillian after my mom's passing, she simply said to me "There is NO rush, take your time. Are there any other family members who want to come and say goodbye to your mom? NO rush we can wait. I can come to take care of your mother within 2 hours when you are ready. " She was very respectful of my mother, professional and helpful. We had a family meeting that evening. She patiently answered all our questions, helped us to make tough decisions, and made sure every detail was taken care of. She never upsells me on anything or any additional fees. The service was set 5 days later. After the meeting, she told me today was the final working day before her vacation. She told me not to worry, she was not out of town and would handle the entire scheduling process by herself. During these 5 days we kept in touch, Gillian helped me go through every detail of the service and all necessary documents. She never missed one of my calls or messages and always responded immediately. In the beginning, I only expected 27 family members and close friends would attend the service and finally, 67 people were confirmed to come. Since this is not a very small service as we planned before, Gillian told me better to have an MC to hold the service. Finally, Gillian became our MC with an opening and ending speech in both languages (English and Chinese). She was in charge of the service, everything went very smoothly, reassuringly, and perfectly. She didn't charge any fees for the extra work and I know she spent so much time for our service during her vacation. From the first call making arrangements to pick up, hold the service, cremation, and then she delivering the ashes to my home, I could not have asked for better service. Thank you again, Gillian and her team at Mount Pleasant Universal Funeral Home. Your support and concern make me deeply warm and engraved...

All of it blew my mind and exceeded my expectations. The entire process from the paper offering the evening before to the actual service to the drive to the cemetery and the burial, it was so professional and my family felt guided and supported throughout the process. It was our first funeral so we were very ignorant and were so glad to be support by Gillian and her team; Gillian is kind, action oriented, honest, full of resources and gave helpful advice when we were indecisive and lacked knowledge. I have already recommended Mount Pleasant to many friends and family with older parents/grandparents for their future services. I was extremely impressed that during the drive to the cemetery in our own cars that in front of the hearse was Mount Pleasant’s own vehicle with a flashing light leading the way. Lastly Gillian and others stayed with us to watch the burial and laid out seats under an awning in case of rain; we were all very impressed at all the detailed planning. Very well done! Lastly Gillian recommended Elegance Flowers (will be reviewing there as well) and I have to say the flowers were amazing, so if you’re reading this and need flowers (especially the Asian type with Asian writing), he is especially good and the flowers were still very fresh over two days of service. Also if you’re doing an Asian ritual, we bought the paper offerings package from Mount Pleasant and for $275 it came with everything we needed (house, car, servants, money) and I also liked that Mount Pleasant gives complimentary incense, white and red envelopes and candy upon request. It’s all well done and less for families to have to plan themselves since it’s already hard to make arrangements and remember all the details while you’re grieving. Lastly if you need blankets for an Asian burial, Chinatown has a place next to the Vancity credit union, check that street; the Asian couple there were so helpful and explained the different colours that each family member should buy - also highly recommended but forgot the name...

I wanted to take a moment to express my deepest gratitude for the exceptional support the Funeral Director, Johnny Ho provided during the difficult time when my mom passed away in Vancouver and I reside in Toronto.

His unwavering commitment to being detail-oriented and thorough throughout the entire process made a world of difference for me.

His dedication to going the extra mile did not go unnoticed. From the initial consultation to the final arrangements, he ensured that every aspect was handled with the utmost care and attention to detail. His guidance and expertise were invaluable in making this challenging process more manageable.

What truly stood out was his follow-through. He was there for me at every step, ensuring that everything was in order and alleviating the burden of logistics during an emotionally trying period. His reassuring presence and ability to manage all the intricacies were a source of immense comfort to me.

I am deeply appreciative of the professionalism, empathy, and the exceptional service Mount Pleasant Universal Funeral Home provided. Their efforts made a difficult time more bearable, and I am grateful beyond words.

Thank you once again for Johnny's dedication and support. You have my heartfelt...