OAKLEY VAULT — Local services in Vaughan

I recently had the misfortune of visiting this store on several occasions, primarily because of its convenient location near my home. However, I must say that the customer service I experienced was nothing short of atrocious. The store manager, Stella Pesce, displayed an astonishing level of incompetence and rudeness that left me utterly baffled as to how she even obtained a managerial position in the first place.

During one of my visits, I brought along a promotional email that I had received from the store. Excited about the advertised offer, I approached Ms. Pesce to redeem it. Shockingly, she flat-out refused to honour the promotion, even though I had received the email directly from the store.

This behaviour was not only unprofessional but also wholly unjustified. It is common knowledge that honouring valid promotions is essential to maintaining customer trust and loyalty, something Ms. Pesce seemed oblivious to.

Furthermore, what was even more disheartening was the manager's overall demeanour and attitude. She consistently displayed a lack of respect and courtesy towards me. Her abrasive tone, condescending remarks, and dismissive gestures were simply unacceptable. As a customer, I expect to be treated with respect and kindness, but sadly, Ms. Pesce seemed to lack a basic understanding of good customer service.

I am genuinely perplexed about how someone like Ms. Pesce could have risen to the store manager position. She lacks the necessary skills to handle customer interactions effectively and professionally. Her inability to honour valid promotions and consistently rude behaviour create an incredibly hostile customer atmosphere, undermining the store's reputation.

In light of my experiences, I strongly caution others against visiting this location, as the poor customer service provided by Ms. Pesce will likely leave you feeling frustrated and disheartened. It is disconcerting to witness such a blatant disregard for customer satisfaction and the promotion of a toxic work environment by someone in a managerial role.

As a consumer, I believe it is crucial to shed light on these issues so that the necessary improvements can be made. I hope that the management of this store takes immediate action to rectify the situation, reevaluating the competence and behaviour of their employees, particularly Ms. Pesce. Until then, I will actively seek alternative establishments like Oakley at Toronto Premium Outlet Mall, where my patronage is valued and treated with the respect...

Visited this store on Saturday to purchase new glasses. The store was almost empty - a few customers - and about five to six employees. Spent the next fifteen minutes browsing; during this time I have been asked by every employee if I need help - a bit annoying, but understandable. Finally decided on what I want. After waiting for a few minutes, one of the employees informs me that one of the parts that I want is not in inventory. When asked when they are expecting to receive it, I am told that he doesn't have an idea - "whenever the head office sends it". Excuse me?!? You have a store full of employees with obviously not much to do and not one of them can check the inventory and place an order so that when a customer finally comes in you actually have the right product in stock? I wonder if there is a manger or an owner of this store that actually cares that $250 of easy sale just walked out of the doors because none of the employees have heard of an...

Just walked out of the store never to retur again! For the amount of money me and my family have spent here, today I got zero appreciation and lowest customer service experience. When it comes down to purchase they assure you that "if anything happens to the glasses, come and (we'll take care of you)", but when you actually come and ask to change one lense on two week old glassses (god knows how it got scratched), the manager doesn't have any desire to help you! How is that called a customer service? I was always promoting this brand to my family and friends, but today I realized the love goes only one direction. Called the headoffice - the representative didn't even ask my name, let me vent out and said that "the only thing she can do is to file a complaint to the store"... Sadly oakley is still in the age of "business comes first" model, letting loyal and profitable customers leave the brand, which is exactly what I'm...