Calvin Klein — Local services in Vaughan

I entered the location to do some shopping with my sister. During the lengthy wait time, we encountered a manager on duty consistently harass the couple behind us. Please keep in mind that this couple had a language barrier and they could barely defend themselves during her verbal attacks.

I would like to first point out that the manager was not following Covid protocols and was not maintaining her social distance while communicating with the couple. She was also constantly in their space, touching their things, only to walk herself over to several counters at the register-transferring germs.

She started off her interaction by stating that due to the amount of items that the couple were carrying, they were unable to use the 30% off. She also claimed that their transaction-due to its volume was going to be a hassle to her employees at the register. Keep in mind that her tone was raised throughout the entire interaction and she was spreading all of this information, in front of several customers lined up in a very busy cue.

She then proceeded to come back and accuse the woman of taking a size that belonged to another shopper. She demanded that they give it back and even reached around and into their space touching their things to retrieve the size in question-which was never found. She then hurled another accusation saying that the woman probably dropped it on the floor while shopping because “she was walking around creating a mess”.

Finally, the man decided to react to her tone and accusations. She told him to get out of the store.

I decided to speak up and I questioned her policy about limit on items and asked to see a physical copy of this. She didn’t seem very educated on the company policy and was not able to provide sufficient proof. I labelled her actions as unprofessional and as harassment, she then proceeded to tell me to get out of the store.

I then told her I would oblige if she gave me her name and number to head office or customer service. She refused to release this information.

As I was cashing out, she followed me to try to defend her actions, stating that the couple had the tendency to buy and re-sell- which was once again of an accusing nature, unprofessional, and too much information. I explained that If this were true- and if she had sufficient proof of this there were other professionals who could intervene- such as an LP agent or law enforcement. She then proceeded to say that she, “didn’t have time for this” - which didn’t make any sense because she admitted that she had been following the couple around for 2 hours in the store. Which shows me that she allocated a lot of time to harass them.

It became apparent that the conversation was going nowhere and was one sided-so my sister began pleading with her to allow the associate at the register to complete our transaction, because the manager had placed her hands on top of our items-and was talking in circles, which made us increasingly uncomfortable considering that we had asked her to stop several times, and she was exerting her control by forcing us to hear what she has to say by holding on to our items.

She finally left and brought over another associate who she introduced as, “The supervisor” whom I could speak to. This woman was named Kim and she was absolutely amazing and the light at the end of a very dark tunnel. I explained the entire situation to Kim and she was able to understand and validate.

While Kim was in the back retrieving the information that I had asked for to make an informed call - the manager decided to focus her attention on me once again and follow me around, insinuating that I should apologize and that people were saying I shouldn’t have gotten involved. Kim thankfully intervened and asked her to leave several times, before she obliged.

All in all, I have never encountered an individual such as this. She did a horrible job representing the company and she was setting a horrible example for her associates. If the couple were indeed guilty of her accusations, this manager dealt with the situation...

I had the best experience at Calvin Klein, From the moment I walked in, A sales associate named Richard greeted me. He was very friendly, and had attentive listening to me while I was talking. He genuinely was invested in helping me find exactly what I was looking for. Richard’s product knowledge is very magnificent, also told me the return policy or any discounts the store has going on. He guided me through the latest merchandise, made good recommendations based on what I was describing and did a lot of size checks for me because I bought a lot of stuff lol. He really went above and beyond to ensure I was happy with my selections and had a lot of patience. His professionalism and customer service made a big difference to me. Definitely also made my day. It’s rare to find someone so dedicated to providing an unforgettable shopping experience. Hopefully Richard gets the credit he deserves for how hard he is working and I want him to keep up his amazing work efforts it is very much appreciated!. Such a great way to start February 2025 and a 10/10 experience. I will definitely be shopping back here in the future! Location: Vaughn Mills,...

I went to the store just to buy a pack of low-rise trunks. I simply picked one pack and went to checkout. The cashier told me there was a 30% discount, and my total came to about $38. I thought, “Great,” and decided to grab another pack. When I returned to checkout, another staff member attended me. This time, she told me these were “fresh pieces” and billed me $125 for two packs. I explained that the first employee had mentioned a 30% discount. Then she insisted it was only 20% off, making the price about $44 each. Two employees even went to ask the manager, but the final answer was still 20%. Clearly, the staff had no consistent information on their own promotions. Because of all this confusion, I wasted over 30 extra minutes in the store. In the end, I only bought one pack for around $45—which was more than what I was originally about to pay at the start ($38). The whole experience was frustrating, and I left disappointed. Honestly, I won’t be returning. Next time, I’ll just choose another brand rather than go through this again.

In total four sales employees and manager got involved just for one pack of...