Tommy Hilfiger — Local services in Vaughan

No FITTING ROOM! Had horrible customer service here. The manager decided to close fitting rooms more than an hour before closing time. I had spent over an hour looking in the store selecting about 5 items I wanted to try on. Only to find out fitting rooms were closed. They also failed to advertise at the entrance of the store that fitting rooms are closed to customers coming in are aware they won't be able to try-on anything interesting they find.

I talked to the manager about it and he was very stubborn about it and told me to buy now and then try them at home and return if they don't fit (as if I have nothing better to do than keep visiting their store)

This is ridiculous for a clothing store (especially brands like Tommy), if they don't have fitting room available that essentially means they should close the store. Keeping it open at that point just means a huge waste of time for customers in the store as they are not made aware of fitting rooms unavailability.

Very disappointed and hope Tommy takes action to make sure this practice of closing fitting rooms while the store is still open us...

Horrible customer service and store experience. I saw long dresses on a rack labeled 34.99, went to the wall and saw more colours unmarked, asked an employee to check price, she said 34.99 and told me all others on the same rack are same price. I picked up 4 in different colours, but 1 rang up higher. After telling them at register i got from same rack, no one went to double check, the manager agreed to match the price of 35, but it was not honored. Called the store after coming home about price discrepancy, spoke to same manager, who then claimed that we spoke of a % off instead??? Like whaaat? Blatant lying, and she called herself the store manager whe i asked for another manager. Asked someone to check a size for childrens hoodie and she just ignored me and walked away doing nothing just strolling around the childrens section. Checkout was a nightmare; easily over 25 minute wait with only 5 registers open total when i got in line. The store was a mess with clothes strew about. Couldn't find a size of folded clothing displays as no one was...

First of All I want to mention I gave 5 star review for the same location when I visited 2 years ago on this location, but after this visit Yesterday I would have to change it to 1.

Yesterday I went there to buy a watch for a gift for my friend. first of all nobody offered a help we had to ask a lady she took a lot of time just to response that she will help us after that she behaved and showed all the watches like she is either not interested in her work or she was thinking we will steal her watches, I have never felt that bad while buying a simple watch in any other Tommy store, Cashier never asked that if we are member of tommy or something straight to just Pay and go out attitude.

Every clothing or accessories that I own is from Tommy and seeing this makes me feel bad for sure we will never go to this...