LOST Shatin — Local services in Hong Kong

My friends and I went here, staff attitude was horrible, props are cheap and poorly put together. Specifically, in the one about Merlin, the man said the paintings had clues in them, so naturally I touched them, then I discovered the outer layer was stuck together with Blu-tack, so I ripped it open because it looked like a clue. It came off really easily, and there was actually something underneath- then the man walked in, ruining our experience and told us we weren’t supposed to do that and we accidentally broke the prop. Excuse me? That thing was stuck together with Blu-tack! You could’ve at least used tape. The staff outside were laughing and mocking us, not doing anything to help. Horrible. If I could give 0/5...

We have been to multiple escape rooms worldwide and this is for sure the worst experience

Attitude from staff was extremely rude when you call and ask for tips, judgemental and whatsoever. Not keen to provide solution and unbothered

The staff accused us of demolishing the decorations (i.e which apparently is a removable sticky card with hint behind) We explained

If theres hint behind the card on the wall while the card is not supposed to be removed, it for sure a decoration error and we should not be accused of her so called “demolished” the setting

Rude and unprofessional staff named sylvia, never experienced any similar situation in any lost...

Was not a good experience.

Game masters didn’t seem like she actually wanted to be there. We were in the room for 10 minutes before they realised they forgot to close the door to the second room (that we were meant to open after solving a riddle), so we already knew what was coming, the mystery etc. was gone.

When we escaped she took a few pictures for us but barely looked at the camera while she did it. The pictures came out with only half of our heads in the picture, one of my friends weren’t even in the pictures.

After all this, there were no apologies whatsoever, we honestly...