QUE (New Town Plaza) — Restaurant in Sha Tin District

Well well well, where should I start...

The restaurant has this whole fake Japanese vibe to it that lures a typical Hong Konger.

Went for lunch and ordered "set lunch," what it really means is charging you a la carte prices for a main + a drink and there's really no deal to it. The Donburi Teishoku should at least come with a steamed egg and miso soup like every other Japanese restaurant. But no, you only get a small donburi and that's it.

Then there's the fried soft shell crab spaghetti, and you know the sauce is a cheap canned sauce that they pour over the spaghetti. I could've done a better job at home with sauce I buy from the supermarkets nearby. Spaghetti is cooked in bulk, you can straight up tell by the temperature and chewiness.

Take a slight glance into the kitchen and you realize this place is just a Cha Chaan Teng situated in a shopping mall charging prices that way exceed the quality and quantity of food. If you want Japanese or Japanese style food, there's at least 3 other better options in its vicinity.

Service is also terrible, ordered Ice Coffee and then Hot Coffee came after 20 minutes. Had to wait another 10 minutes before the Ice Coffee came. When you asked the staff to follow up on the items, they're too scared to tell the kitchen/bar to speed up.

Bowls already have cracks and utensils all seem to be from a thrift store. Maybe they may have moved from somewhere and brought everything along.

To finish things off, they had a power outage at the end of the meal, in the middle of the day, while everything else in the mall was fine.

Everything is a joke and a terrible experience. I would've given 0 stars if...

Food: Very tasty dinner set for 2 that includes a salad, a main course, a side dish, two drinks and a dessert. It would have been better if the food was served one by one as the table was too small for all of them coming at once, and the AC was quite strong that the food became cold within seconds lol

Price: It was ok. I think the price is normal considering that the resto is located at a high rent shopping mall

Location: Easily accessible. It’s located at the area where there are many restos serving food from different countries.

Service: Not much service to be honest. Water was refilled quite frequently.

Atmosphere: Nice choice of fixtures and furniture. The wooden tables and comfy sofa and chairs gave you a taste of home. Would be even better if they played some Japanese...

I found this restaurant very nice from the aspect of the interior and the staff. Not only the food was super good the staff were kind and always offer help if needed.The food was delicious but also affordable.My favourite food was the yuzu pepper clam pasta. The set for two was perfect for two people.If it is still not enough, you can order some side dishes that are super duper yummy.Even though we spilt drink numerous times,the staff always was patient and the staff were still smiling at us(if not laughing).There was a dish which was really spicy and I wish it would have stayed more clearly on the menu.However,the attentive staff noticed and offered a new one without the spicy sauce fre of charge.Overall,this restaurant was great and I would definitely come...