Diptyque Paris Francs Bourgeois — Local services in Paris

I've come here a couple of times and everyone is perfectly kind and helpful. Today I showed up and the service I received from Ornella was the most warm and welcoming I've ever had not only at Diptyque, but in Paris. She went above and beyond to make sure that the candle I purchased would be packaged safely before my travels, explained about the new scents they had and how they compared to other ones I liked, and was generous in helping me find a sample that was like another perfume I liked that they didn't have samples of. In short, she was the poster child of what customer service in luxury should look like. And she makes me want...

Just tried to buy candles for urgent gifts but was told that they weren’t able to sell anything as they were doing redesigning their windows. No sign or warning whatsoever.

I called before coming and the phone recorded message said the store was open. I also went to the location Boulevard Saint Germain and they told me they were closed for inventory.

So disrespectful of customers. Very sad that they make it so difficult to spend money with them. Wasted three taxi rides and a morning thanks...

After trying to buy a candle to bring back home with me from two lafayettes and experiencing rude customer service I gave diptyque a third chance. People who work at this location are great and make it a really good experience. They helped me chose the right candle fragrance and suggested a few EDT scents that I might like and will definitely purchase more items soon. So pleased with your...