Fleux — Local services in Paris

My experience was not good at all. I received a gift card from my colleague. I tried using it in the store but was told that it is only acceptable online. The online store showed most of the products were out of stock and still I ordered something I liked. I received an email three days later that my order was ready to pick up and when i reached to collect it, one of the products was missing and i was told that they would refund me since they will not be getting the product in stock anytime soon. They refunded me but with another gift card. After a few months when i tried to order something online again, again most of the products were out of stock and then it showed that i did not have money in my gift card which took another two days to solve the issue. I had to email them after 15 days to check on my order status and when i finally went to collect it, one more product was missing again and i was given the same excuse that it is out of stock. I was given the reassurance and this time i will receive a money refund but its been more than a week and i haven’t received any update from them even after sending multiple emails. This is the worst experience i have had from such a big brand. Highly...

The spoon and the fork are all displayed in this jar saying the price is 3euro but turns out the fork is 4.9euro. There is no other pricing on the fork, so i thibk it is quite a common sense to think the fork is 3euro.

However, the shop said there is no way for a refund even the problem is caused by themselves. I can only get coupons to exchange other thing. It is so ridiculous that there is no refund function in such a big store. Giving wrong prices with no refund, this is basically a scam.

And some of the staff are very not helpful especially the one idk if is a manager. Not trying to understand where the problem is. No apologies. If the system cannot do the refund, the staff can at least feel sorry to display the products wrongly and causing customer’s lost? Instead, they just say “i don’t know why it happens” ？？？ so i suppose to pay for the fault u don’t know who make???

And also nothing is done after i bring a staff to see, so u guys are waiting for another customer to fall...

I recently visited Fleux Paris and was delighted by the experience. The store is full of distinctive, carefully curated items — each piece feels special and unique, which makes browsing truly inspiring. I purchased a beautiful hummingbird wall art by Studio Roof, and it exceeded my expectations in both design and quality.

What really stood out, beyond the selection, was the amability of the staff. They were attentive, warm, and took great care in wrapping my purchase — the presentation was so beautifully done that it felt like receiving a gift.

Fleux Paris is the kind of shop where you don’t just buy something; you leave with a story and a smile. Highly recommended for anyone looking for thoughtful, original pieces and a memorable...