La Conciergerie Sézane — Local services in Paris

We stopped by here after purchasing goods at Sezane to complete our tax free shopping papers. Everyone was friendly and it didn't take too long, but it turns out that the process doesn't work. We were not given a printout of the form (everyone else gives you a printout) and told it would come to our email on file from Planet Blue. We were flying out the next day and never received any emails from Planet Blue (the company they work with). It wasn't delayed either, it's been over a week now and we still haven't received an email. Unfortunately we were not able to do the tax refund from this store due to the process they have in place, we were pretty...

It was a wonderful experience visiting your Le Service Conciergerie at 3 rue sainte fiacre and would like to extend my heartiest compliments to Ms. Irene and Ms. Elpiniki for handling my queries so well and giving me the appropriate solution by helping me making a good purchase decision. They truly deserve an appreciation.

Well, I am sure that every client who has visited the concierge must be having the same experience just like me.

Once again, thank you for giving me such a wonderful customer service experience, and I wish that your company should maintain the same in the...

I visited the store to return one order and pick up another, but the moment I handed the return item to the lady behind the counter, she made me feel uncomfortable, as if returning items was somehow wrong. Her condescending attitude was evident, and she even neglected to give me a tote bag that she had given to the ten customers ahead of me in the queue. It's unfortunate that her behavior ruined the overall...