Miista — Local services in Paris

Worst experience I ever had with any fashion brand. Placed my first order for a shoe that was over 400€. Two days later, they had a big sale, the shoe was more than 50% off. I asked them what they could do, they said nothing, so I ended up placing a second order to return the first one. This already is such an unsustainable, ridiculous practice which causes more emissions, cost and work on alls ides. Then, when I wanted to return the second pair too, as the fit was not good and the shoe arrived wrinkly, they told me items on sale can only be returned for store credit, which is illegal under EU law. They then went on to tell me, that they won't accept my return, if the shoe box is damaged, which again is against EU law.

But the story doesn't end here: I wanted to return the second pair, but the barcode wasn't accepted in any parcel shop. I spent an hour going to several parcel shops only to realize, they had sent me the same return label twice, meaning I wasn't able to use it. I then went back to explain their mistake to them, only for them to circle back to me and tell me, it was my mistake, since they assumed I didn't go to the right parcel shops. Only when I provided screenshots to prove that they sent the same return label twice, they believed me and provided me with the correct return label. When I asked them to deduct the 15€ return fee for all the trouble they had caused me, my request was simply ignored.

I have rarely ever felt so mistreated and mocked as a customer. The way the brand represents itself on the outside is...

Used to love Miista.... Until I had a problem with my Judita snake-embossed boots that started peeling off after 2 wears leaving white patches shining from afar. When I emailed customer service, I was told to use impregnator... Having worked in shoe industry for years myself, I hoped customer service manager was joking, but she wasn't. I asked to speak to Quality team. No one got back to me for a week. Once I chased, customer service manager confirmed this was "normal". No action taken whatsoever, not only that but customer service manager didn't know the product specs, charged me for delivery while it said it was free, reviews that I posted on Facebook and their website never showed up... Here are my £300 boots after 2 wears. Real luxury, Miista, as I would have to buy another pair to wear every other...

I recently visited the Miista store and had a fantastic experience. The staff were incredibly helpful and welcoming. I purchased a pair of their beautifully crafted boots, and I am very impressed with the design. The store's ambiance is great, and it's clear they take pride in offering unique, high-quality products that are thoughtfully designed and made. I highly recommend Miista for anyone looking for stylish, well-made footwear. Looking forward to...