I cannot be thankful enough to have met Rubi at her office. She helped me sort out an issue I had with another tour operator. She is very professional and kind definitely deserves a 5☆. She organised my trip from Atitlan to Guatemala city, gave suggestions and even called the other agency who didn't send me my ticket. Also checked that I have arrived safely at my destination as the issues I had was stressful
Unfortunately there are some unprofessional ones such as Onvisa Guatemala who told me come to their office then the door was closed, and didn't answer my call. Another issue was with Marvelus Travel who didn't send me the ticket I bought and paid for El Salvador Without Destinos Turisticos I would still have been struggling or stuck in Panajachel. Such service is exceptional dont look...
Read moreThe driver dropped us off at the wrong address. Some of the main roads are closed during the weekends, he said get off here and walk up the road to your hotel. No problem. Well we kept walking and walking only to google maps our hotel and see it was a 7 minute drive in the complete opposite direction he told us to go. It’s accessibility was not affected by the road closures. I would pick a...
Read moreTuvimos que cancelar un shuttle compartido de las 5am porque a mi pareja le dio diarrea. Llegamos un día antes a reserva y pagar a última hora 5pm, ellos cierras a las 7pm. El empezó con diarrea de noche nada que hacer llame ara pedir moverlo pues hace un viaje de 4 horas no es una alternativa con diarrea, llame una hora antes del viaje por lo menos para que no viniera a buscarnos por gusto y nos dijeron que podríamos reprogramar pero que se perdía una de los dos boletos, me parece una estafa xq difícilmente te en esas 2 horas que quedaban del día laboral hábil, alguien haya llegado pidiendo el puesto, es más dudo que el transporte este lleno por la hora... Creen que todos somos europeos el nivel de estafa en mis países de...
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