Samsung Experience Store - Concepts Inc - Indiranagar — Local services in Bengaluru

Samsung and it's service center are running a major fraud and scam in India and this should be brought to the notice of govt authorities.

Sharing my experience of the scam below so it can help others. It's a long text. But, please go through it as it can help save thousands of your hard earned money and also the headache of dealing with Samsung:

First, I (and you are about to make) made a mistake by buying a Samsung phone. The phone is of pathetic quality and it developed issues well within the warranty period. Though the real problem was in the motherboard they never told us and kept it a secret. They kept replacing some or the other part only to waste our time till the warranty expires.

And as expected, as soon as the warranty expired, the same problem came up and they said it's a small problem and I got it fixed by paying 3000. Then two weeks later, the same problem came and they fixed it again (no idea what they did).

But, now three months later again the same problem came!! Can you believe it?! But, this time around since they knew the phone was well out of warranty, they brought up the original problem, the motherboard (which they hid from us, remember?), and quoted a whopping Rs. 8,000 to replace it!!

Meanwhile, I had spent 200rs inspection fees and 100rs delivery fee every time. So, add another 900 rs to total expenses.

So, if I had gone ahead with the motherboard repairs this time, in total they would have made 3,000+8,000+900=12,000 rs from me... which is the cost of a brand new phone these days!!! Samsung is making money of two phones by selling one phone.

But, I finally learnt that I was a victim of a scam and refused to get the motherboard fixed. I went for a new phone instead as it is risky to keep using this cheap Samsung phone and having a proper phone is important in an emergency situation.

So, now you folks know the nature of the Samsung and it's scam operations in India!! Save yourself from this scam of a lifetime and never get a...

I recently visited the Samsung Experience Store in Indira Nagar, Bengaluru, and I must say it was an exceptional experience from start to finish. The store is spacious and well-organized, offering a wide range of Samsung products, including smartphones, tablets, smartwatches, and home appliances. What stood out the most was the hands-on approach, allowing customers to explore the latest technology with interactive demos.

The staff were extremely knowledgeable, patient, and eager to assist with any questions I had. They were well-versed in the features of the products and guided me through different options based on my needs. I particularly appreciated how they took the time to demonstrate the features of various devices, ensuring I made an informed decision.

I was also impressed by the store’s layout, which made it easy to browse without feeling overcrowded. The atmosphere was inviting, and the staff's enthusiasm for the brand added to the overall positive experience.

In addition, the store offers excellent after-sales support, ensuring that you have the resources and guidance needed for setup and usage. Overall, Samsung’s Experience Store in Indira Nagar is a fantastic place to explore, purchase, and learn about their cutting-edge products. I highly recommend it for anyone in the area looking for quality Samsung products and a great...

Had a very horrible experience on 13th feb 2024. My wife wanted to buy a premium phone. We were shocked to see the salesmen's attitude. They are a bunch of guys who didnt seem to be interested in helping the customers. I now wonder if they are even educated and qualified enough to be working for samsung, they were more interested in some comedy videos on their phones. We reached the showroom around 8.30 pm . But We were shown the door as it was their closing time, in a very rude manner. We ended up buying from a another mobile store near the metro station. Iam very surprised that samsung being a top brand and the store being in indiranagar has goons working for them. But Great locality, and good...