Kalyan Jewellers - Bidhannagar — Local services in Bidhannagar

I got a very bad and toxic experience with Kalyan Jewelleries, Salt Lake, Kolkata yesterday 21.01.23. I purchased a gold ornament worth Rs 2.72 lakh. I had some old gold for exchange. What they did they melted the gold and then put in carrot meter. The melted gold were of three categories 16k, 19k and 21k. and the gold percentages were 70%,88%, 90% The new gold ornaments that I purchased, were just 22k and gold % was 91.6%. But while valuing the old gold they calculated gold percentage as 100% gold even when the new ornament was of 91.6%. They didn't pay any heed to the logic of selling gold with 91.6% purity and buying old gold with 100% purity. More over the assurance of gold exchange rate as zero as declared by them in the poster displayed in the shop with the bold picture of Bachchan was grossly denied. Further they did not give the discounted value of Rs 50 on gold rate which they displayed in the Shop. That was absolutely cheating and forgery by Kalyan Jewellers and in the name of Amitava Bachchan and we do feel very much insulted and cheated and utterly exploited. Given the situation kindly advice what should I do? To go to Court or to file action against Amitabh Bachchan who is supporting this unlawful business policy for his own personal benefit at the cost of middle class buyers of...

Having ventured into jewellery retailing in 1993 in Thrissur, Kerala, India, where they are headquartered, they have 142 showrooms spread across India and GCC. Indian jewellery, its craftsmanship and variety is an amazing showcase of India’s heritage, culture and diversity. With a deep understanding of local tastes and preferences, Kalyan offers an array of traditional and contemporary jewellery designs in gold, diamonds, precious stones and other precious metals. Kalyan have always believed that the customer needs to be educated and aware, as this is the first step in preventing malpractices in business. As a part of this philosophy we have conducted several campaigns over the years, to educate customers about purity, pricing and other aspects. These efforts of Kalyan have gone a long way in the industry, that is now becoming more transparent towards the customer’s interests. We believe that this is our legacy to the industry. Inspired by the trust we have earned across varied markets, we will soon be expanding into new markets across India, GCC, USA, Singapore, Malaysia, Sri...

Just one sentence of a customer service lady put us off and the store lost a customer who somewhere else spent more than half a million INR. We went at 11:20 but surprisingly though the store was open, they were still arranging the display which I felt very unprofessional. We were looking at some products and prices. As there are some offered going on, we asked the lady which are being discounted for making charges or rather 0 making charges. She promptly commented that if we had come for those only, we should not have wasted time and they would have directed us there. Is it customer service ? You guys give so much wide promotional offers, make the marketing of the same thing so big, but if customers come and aak for that, those, u guys make faces and comment like that...